Full-Time Assistant Manager

Cinemark•Rancho Mirage, CA

11d•$20 - $23

About The Position

Cinemark Assistant Managers assist with the overall operation of the theatre, ensuring that policies and procedures are followed and operational standards are achieved. They are cross-trained in all departments to provide support where needed and to deliver inspirational training to employees. The role follows the direction of the General Manager and supports the General Manager’s decisions in communications with staff. Assistant Managers may advance to Senior Assistant Manager, then Theatre Manager or General Manager, after completing the Management Accreditation Program and working for at least six months. This role involves working across theatre departments, serving Guests, training and coaching Team Members, supporting administrative work, monitoring the theatre and its property, and helping maintain safety, cleanliness, and service standards.

Requirements

Must be at least 18 years of age.
High school diploma or GED preferred.
Complete Management Foundations, Annual Certifications, and MAP Core through Cinemark’s Management Accreditation Program.
Complete basic food-handling training and obtain any locally or state-mandated certification, health card, or food-handler permit where required.
Management members who work with alcohol must complete a Safe Alcohol Service training program.
Be available to work flexible hours, including evenings, weekends, and holidays.
Maintain regular and consistent attendance.
Have an energetic and friendly attitude during each shift and provide excellent Guest service.
Demonstrate accurate cash-handling and basic math skills.
Communicate verbally and in writing with people of all ages, genders, and personalities; effectively and regularly converse in and comprehend English.
Work effectively in a team environment and independently.
Take and follow direction and respond with a sense of urgency.
Demonstrate excellent time-management and organizational skills and attention to detail.
Be able to train and lead others and resolve conflict.
Bend, kneel, and lift up to 50 lbs. frequently.
Stand, walk, and reach around the theatre frequently and work standing for extended periods.
Be able to work in an environment where noise may be moderate to high at times.

Nice To Haves

High school diploma or GED.

Responsibilities

Follow the direction of the General Manager and support the General Manager’s decisions when communicating with staff.
Work in all departments and perform all theatre job functions.
Train and coach Team Members in their specific job functions.
Assist in preparing administrative and special reports for the General Manager.
Observe and participate in inspections of the theatre building, parking lot, landscaping, Cinemark property, roof, exterior signage, and equipment condition.
Report building, property, and equipment repair needs to the General Manager.
Ensure theatre Team Members follow the dress code.
Interact with Guests to improve theatre service and ensure Team Members provide superior customer service.
Learn, follow, and fairly and consistently enforce Cinemark policies and procedures.
Report Employee relations issues to the General Manager, or, in the GM’s absence, through www.convercent.com.
Follow the Employee Relations Reporting Protocol and uphold the expected work ethic and code of conduct.
Consistently identify and sanitize Employee and Guest high-contact areas.
Properly use Personal Protective Equipment while completing position-specific tasks.
Adapt to the frequency and scope of required cleaning tasks.
Properly address safety or security issues, including trip hazards, lighting, and suspicious persons.
Perform other work-related duties as assigned.