Full-Time Assistant Manager

Cinemark•El Paso, TX

5d•$14 - $15•Onsite

About The Position

Cinemark Assistant Managers assist in the overall operation of the theatre, ensuring policies and procedures are followed and operational standards are achieved. They are cross-trained in all departments to provide support where needed and deliver inspirational training to employees. The Assistant Manager follows the General Manager’s direction and supports the General Manager’s decisions in staff communications. The role may lead to Senior Assistant Manager and then Theatre Manager or General Manager after completion of the Management Accreditation Program and at least six months of work. Assistant Managers help maintain the theatre, its property, and equipment; promote excellent Guest service; enforce company guidelines and employee standards; and address safety, security, and cleaning needs. They may perform other work-related duties as assigned. The role involves frequent bending, kneeling, lifting up to 50 pounds, standing, walking, and reaching around the theatre. Noise may be moderate to high, and the position requires standing for extended periods.

Requirements

Must be at least 18 years of age.
Completion of three basic courses in Cinemark’s Management Accreditation Program: Management Foundations, Annual Certifications, and MAP Core.
Complete basic food-handling training and obtain any locally or state-mandated certification, health card, or food-handler permit where required.
Management members who work with alcohol must complete a Safe Alcohol Service training program.
Availability to work flexible hours, including evenings, weekends, and holidays.
Regular and consistent attendance.
Energetic and friendly attitude during each shift.
Excellent Guest service skills.
Accurate cash-handling and basic math skills.
Ability to communicate verbally and in writing with people of different ages, genders, and personalities.
Ability to effectively and regularly converse in and comprehend English.
Ability to work both in a team environment and independently.
Ability to take and follow direction.
Ability to respond with a sense of urgency.
Excellent time management, organizational skills, and attention to detail.
Ability to train and lead others.
Ability to resolve conflict.
Frequent bending, kneeling, and lifting up to 50 pounds; frequent standing, walking, and reaching; ability to stand for extended periods; and ability to work in moderate-to-high noise levels.

Nice To Haves

High school diploma or G.E.D. preferred.

Responsibilities

Follow the direction of the General Manager and support the General Manager’s decisions when communicating with staff.
Work in all departments and perform all theatre job functions as needed.
Train and coach Team Members in their specific job functions.
Assist with preparing administrative and special reports for the General Manager.
Observe and participate in inspections of the theatre building, parking lot, landscaping, Cinemark property, roof, exterior signage, and equipment condition.
Report building, property, and equipment repair needs to the General Manager.
Ensure theatre Team Members follow the dress code.
Interact with Guests to improve theatre service and ensure Team Members provide superior Customer service.
Learn, follow, and fairly and consistently enforce Cinemark policies and procedures.
Report employee relations issues to the General Manager, or follow the stated reporting process in the General Manager’s absence; comply with the Employee Relations Reporting Protocol.
Meet the required work ethic and code of conduct standards for management members.
Identify and sanitize employee and Guest high-contact areas consistently.
Use Personal Protective Equipment properly for position-specific tasks and adapt to the frequency and scope of cleaning tasks.
Address safety or security issues, including trip hazards, lighting concerns, and suspicious persons.
Perform other work-related duties as assigned.