Full-Time Assistant Manager

Cinemark•Barboursville, WV

23h•$14 - $16•Onsite

About The Position

Cinemark Assistant Managers assist with the overall operation of the theatre, ensuring policies and procedures are followed and operational standards are achieved. They are cross-trained in all departments to provide support where needed and deliver inspirational training to Employees. The position may lead to Senior Assistant Manager and then Theatre Manager or General Manager after completion of the Management Accreditation Program and at least six months of work. Assistant Managers follow the General Manager’s direction, support their decisions in communicating with staff, help prepare reports, and oversee theatre conditions, service, safety, cleanliness, and policy compliance. They train and coach Team Members, report employee-relations matters and repair needs, and perform other assigned work-related duties. The role requires flexible availability, including evenings, weekends, and holidays. It involves frequent bending, kneeling, lifting up to 50 pounds, standing, walking, and reaching in the theatre; noise may be moderate to high. Cinemark theatres are smoke-free workplaces. Pay range: $14.00–$16.15.

Requirements

Must be at least 18 years of age.
Completion of the three basic Cinemark Management Accreditation Program courses: Management Foundations, Annual Certifications, and MAP Core.
Complete basic food-handling training and obtain required local or state certification, health card, or food-handler permit where applicable.
Complete Safe Alcohol Service training if working with alcohol.
Availability to work flexible hours, including evenings, weekends, and holidays.
Regular and consistent attendance.
Energetic and friendly attitude during each shift.
Excellent Guest service skills.
Accurate cash-handling and basic math skills.
Interpersonal and communication skills, including verbal and written communication with people of different ages, genders, and personalities; ability to regularly converse in and comprehend English.
Ability to work independently and as part of a team, take and follow direction, and respond with urgency.
Excellent time management, organizational skills, and attention to detail.
Ability to train and lead others and resolve conflict.

Nice To Haves

High school or G.E.D. graduation is preferred.

Responsibilities

Follow the direction of the General Manager and support the General Manager’s decisions in communications with staff.
Work in all departments and perform all theatre job functions as needed.
Train and coach Team Members in their job functions.
Assist with preparing administrative and special reports for the General Manager.
Observe and participate in inspections of the theatre building, parking lot, landscaping, Cinemark property, roof, exterior signage, and equipment condition.
Report building, property, and equipment repair needs to the General Manager.
Ensure theatre Team Members follow the dress code.
Interact with Guests to improve theatre service and ensure Team Members provide superior customer service.
Learn, follow, and fairly and consistently enforce Cinemark policies and procedures.
Report Employee relations issues to the General Manager or, in the General Manager’s absence, through www.convercent.com; follow the Employee Relations Reporting Protocol.
Meet management work-ethic and conduct standards.
Identify and sanitize high-contact areas used by Employees and Guests, use required Personal Protective Equipment, and adapt to cleaning needs.
Address safety and security issues, including trip hazards, lighting, and suspicious persons.
Perform other work-related duties as assigned.