Full-Time Assistant Manager

Cinemark•Erie, PA

4d•$15 - $16

About The Position

Cinemark Assistant Managers assist in the overall operation of the theatre, ensuring policies and procedures are followed and operational standards are achieved. They are cross-trained in all departments to provide support where needed and deliver inspirational training to employees. The role may lead to Senior Assistant Manager and then Theatre Manager or General Manager after completing the Management Accreditation Program and working for at least six months. The Assistant Manager follows the General Manager’s direction, supports the General Manager’s decisions in staff communications, and works across theatre departments and job functions. The position includes training and coaching team members, assisting with reports, inspecting the theatre and its property and equipment, addressing repair needs, supporting guest service, enforcing policies, and responding to safety, security, cleaning, and employee-relations matters. The role requires flexible availability, including evenings, weekends, and holidays, regular attendance, and the ability to perform physical tasks such as frequent bending, kneeling, lifting up to 50 pounds, and standing for extended periods. The theatre may have moderate-to-high noise levels. The listed pay range is $15.00–$16.15.

Requirements

Must be at least 18 years of age.
Completion of three basic courses in Cinemark’s Management Accreditation Program: Management Foundations, Annual Certifications, and MAP Core.
Complete basic food-handling training and obtain any locally or state-mandated certification, health card, or food-handler permit where required.
Management members who work with alcohol must complete Safe Alcohol Service training.
Availability to work flexible hours, including evenings, weekends, and holidays.
Regular and consistent attendance.
Energetic and friendly attitude during each shift.
Excellent guest service skills.
Accurate cash-handling and basic math skills.
Ability to communicate verbally and in writing with people of different ages, genders, and personalities; must effectively and regularly converse in and comprehend English.
Ability to work independently and as part of a team, take and follow direction, and respond with a sense of urgency.
Excellent time-management and organizational skills and attention to detail.
Ability to train and lead others and resolve conflict.
Frequent bending, kneeling, and lifting up to 50 pounds; frequent standing, walking, and reaching; ability to stand for extended periods.

Nice To Haves

High school diploma or GED is preferred.

Responsibilities

Follow the direction of the General Manager and support the General Manager’s decisions in communications with staff.
Work in all departments and perform theatre job functions as needed.
Train and coach team members in their specific job functions.
Assist in preparing administrative and special reports for the General Manager.
Observe and participate in inspections of the theatre building, parking lot, landscaping, Cinemark property, roof, exterior signage, and equipment condition.
Report building, property, and equipment repair needs to the General Manager.
Ensure theatre team members follow the dress code.
Interact with guests to improve service and ensure team members provide superior customer service.
Learn, follow, and fairly and consistently enforce Cinemark policies and procedures.
Report employee-relations issues to the General Manager, or follow the specified reporting process when the General Manager is absent; comply with the Employee Relations Reporting Protocol.
Meet management work-ethic and conduct standards.
Identify and sanitize employee and guest high-contact areas; use required personal protective equipment and adapt to cleaning requirements.
Address safety or security issues, such as trip hazards, lighting, or suspicious persons.
Perform other work-related duties as assigned.