Full Time Assistant Manager

Pacsun Careers•Grand Prairie, TX

About The Position

The Assistant Manager assists the Store Manager in leading a customer-focused, sales-driven, profitable, and productive store. The role inspires and motivates the team through the company’s core values, supports a customer-focused selling culture, helps execute store KPIs, and holds employees accountable for following policies and procedures. The Assistant Manager contributes to customer experience, store operations, merchandise presentation, team development, and the safe, organized operation of the store. The position requires 32–40 hours per week and flexibility to work weekends, nights, and peak holiday periods.

Requirements

Passion for product, brands, fashion, and trends.
High school diploma or equivalent preferred.
Effective written, verbal, and presentation skills.
Strong communication skills.
Excellent time-management skills.
Proficiency in math and strong computer skills.
Ability to work 32–40 hours per week and a flexible schedule, including weekends, nights, and peak holiday periods.
Frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 35 pounds.
Frequently sit or stand for long periods and climb ladders as needed.
Ability to maneuver around sales floor, stockroom, and office areas.
Ability to work in an open environment with fluctuating temperatures and standard lighting.
Required vision abilities include close vision, distance vision, depth perception, and the ability to adjust focus.
Regularly talk or hear; frequently sit, stand, walk, use hands to handle or feel items, reach, twist, or squat.

Responsibilities

Ensure a positive, engaging, authentic customer experience and maintain a customer-focused mindset.
Handle customer situations in accordance with policy and procedures, seek appropriate resolutions, and escalate issues when necessary.
Maintain a clean, organized, and safe store and stockroom.
Share customer feedback with the leadership team to help improve the customer experience.
Serve as floor supervisor as needed, including covering breaks and other non-peak periods.
Hold self and others accountable for completing operational tasks.
Coach associates and provide feedback on performance; recognize and reward outstanding performance.
Direct associates so they understand company directives and standards; prioritize and delegate tasks to meet operational needs.
Support and execute visual directives and maintain company visual standards.
Improve efficiency in store operational processes.
Maintain merchandise flow, filling, and presentation standards throughout the store and stockroom.
Ensure associates follow company policies, procedures, and Safety Program practices.
Represent the PacSun brand through passion for its products, brands, fashion, and trends.
Demonstrate company core values and motivate others to do the same.
Recruit, identify, develop, and retain talent.
Build cross-functional partnerships and support a culture of transparency, collaboration, and accountability.
Serve as a PacSun advocate in the industry and marketplace.
Balance a strong management presence with approachability and encourage associate feedback and interaction.