Full-Time Assistant Manager

Cinemark•Kenosha, WI

7d•$18 - $18

About The Position

Cinemark Assistant Managers assist with the overall operation of the theatre, ensuring policies and procedures are followed and operational standards are achieved. They are cross-trained in all departments to provide support where needed and deliver inspirational training to employees. After completing the Management Accreditation Program and working for at least six months, an Assistant Manager may advance to Senior Assistant Manager and then Theatre Manager or General Manager. The role follows the General Manager’s direction and supports their decisions when communicating with staff. Assistant Managers work across theatre departments, train and coach team members, help prepare reports, inspect the theatre and its property, and report repair needs. They promote guest service, enforce policies fairly and consistently, support employee relations reporting protocols, and address cleaning, safety, and security needs. The position requires flexible availability, including evenings, weekends, and holidays. It involves frequent standing, walking, reaching, bending, kneeling, and lifting up to 50 pounds. Noise levels may be moderate to high at times. The listed pay range is $17.50–$17.85.

Requirements

Must be at least 18 years of age.
Completion of three basic courses—Management Foundations, Annual Certifications, and MAP Core—within Cinemark’s Management Accreditation Program.
Complete basic food-handling training and obtain any locally or state-mandated certification, health card, or food-handler permit where required.
Management members who work with alcohol must complete a Safe Alcohol Service training program.
Availability to work flexible hours, including evenings, weekends, and holidays.
Regular and consistent attendance.
Energetic and friendly attitude during each shift.
Excellent guest service.
Accurate cash-handling and basic math skills.
Ability to communicate verbally and in writing with people of all ages, genders, and personalities, and to regularly converse in and comprehend English.
Ability to work both in a team environment and independently.
Ability to take and follow direction.
Ability to respond with a sense of urgency.
Excellent time management, organizational skills, and attention to detail.
Ability to train and lead others.
Ability to resolve conflict.

Nice To Haves

High school diploma or G.E.D. preferred.

Responsibilities

Follow the direction of the General Manager and support the General Manager’s decisions in communications with staff.
Work in all departments and perform all theatre job functions as needed.
Train and coach team members in their specific job functions.
Assist with preparing administrative and special reports for the General Manager.
Observe and participate in inspections of the theatre building, parking lot, landscaping, Cinemark property, roof, exterior signage, and equipment condition.
Report building, property, and equipment repair needs to the General Manager.
Ensure theatre team members follow the dress code.
Interact with guests to improve service and ensure team members provide superior customer service.
Learn and follow Cinemark policies and procedures, and enforce them fairly and consistently.
Report employee relations issues to the General Manager or, in the General Manager’s absence, through the specified reporting channel; follow the Employee Relations Reporting Protocol.
Meet management work ethic and conduct standards.
Consistently identify and sanitize employee and guest high-contact areas.
Use personal protective equipment properly for position-specific tasks.
Adapt to the frequency and scope of required cleaning tasks.
Address safety and security issues, including trip hazards, lighting concerns, and suspicious persons.
Perform other work-related duties as assigned.