Full-Time Assistant Manager

Cinemark•Rialto, CA

1d•$21 - $23

About The Position

Cinemark Assistant Managers assist with the overall operation of a theatre, ensuring that policies and procedures are followed and operational standards are achieved. They are cross-trained across departments to provide support where needed and deliver inspirational training to employees. The role follows the direction of the General Manager and supports the General Manager’s decisions in communications with staff. Assistant Managers may progress to Senior Assistant Manager and then Theatre Manager or General Manager after completing the Management Accreditation Program and working for at least six months. The position involves working in all theatre departments and job functions, training and coaching team members, assisting with administrative and special reports, inspecting theatre property and equipment, supporting guest service, and addressing safety, security, cleaning, and employee-relations matters. The role requires flexible availability, including evenings, weekends, and holidays, and involves frequent standing, walking, reaching, bending, kneeling, and lifting.

Requirements

Must be at least 18 years of age.
Complete the three basic courses in Cinemark’s Management Accreditation Program: Management Foundations, Annual Certifications, and MAP Core.
Complete basic food-handling training and obtain any locally or state-mandated certification, health card, or food-handler permit where required.
Complete Safe Alcohol Service training if working with alcohol.
Be available to work flexible hours, including evenings, weekends, and holidays.
Maintain regular and consistent attendance.
Have an energetic and friendly attitude during each shift.
Provide excellent guest service.
Demonstrate accurate cash-handling and basic math skills.
Communicate verbally and in writing with people of all ages, genders, and personalities; effectively and regularly converse in and comprehend English.
Work effectively both in a team environment and independently.
Take and follow direction.
Respond with a sense of urgency.
Demonstrate excellent time-management and organizational skills and attention to detail.
Train and lead others.
Resolve conflict.
Frequently bend, kneel, and lift up to 50 pounds; frequently stand, walk, and reach around the theatre; and stand for extended periods.
Be able to work in an environment where noise may be moderate to high at times.

Nice To Haves

High school diploma or G.E.D. is preferred.

Responsibilities

Follow the direction of the General Manager and support the General Manager’s decisions when communicating with staff.
Work in all departments and perform all theatre job functions.
Train and coach team members in their specific job functions.
Assist in preparing administrative and special reports for the General Manager.
Observe and participate in inspections of the theatre building, parking lot, landscaping, Cinemark property, roof, exterior signage, and equipment condition.
Report needed building, property, and equipment repairs to the General Manager.
Ensure theatre team members follow the dress code.
Interact with guests to improve theatre service and ensure team members provide superior customer service.
Learn, follow, and fairly and consistently enforce the policies and procedures in Cinemark’s Guidelines.
Report employee-relations issues to the General Manager, or, in the General Manager’s absence, through the specified reporting channel; follow the Employee Relations Reporting Protocol.
Meet management work-ethic and code-of-conduct standards.
Consistently identify and sanitize employee and guest high-contact areas.
Use personal protective equipment properly when completing position-specific tasks.
Adapt to the frequency and scope of required cleaning tasks.
Properly address safety or security issues, including trip hazards, lighting problems, and suspicious persons.
Perform other work-related duties as assigned.