Assistant Manager, Production

Krispy Kreme•Wichita, KS

About The Position

Krispy Kreme is seeking an Assistant Manager, Production to partner with the General Manager in creating a positive customer experience and supporting overall shop operations. The role involves building and developing a customer-focused team, supporting staff recruitment and training, and helping the shop meet its goals. The position also supports accounting, inventory, equipment readiness, sanitation, and customer service. It offers a development path toward becoming a General Manager. The work takes place in a shop and production environment with fluctuating temperatures and noise, including non-air-conditioned production areas. The role may involve exposure to allergens such as nuts and requires exerting force to move objects: up to 50 pounds occasionally, 20 pounds frequently, and 10 pounds constantly. Reasonable accommodations may be made for employees with disabilities to perform essential functions.

Requirements

High school diploma or equivalent.
Five years of experience in a job involving the food service or retail industry.
At least two years of management experience.
Must be at least 18 years old.
Effective written and verbal communication skills.
Commitment to nurturing an equitable, unbiased culture where employees are empowered to showcase their originality.
Must be authorized to work in the United States without sponsorship.

Responsibilities

Manage and build a team of customer-focused employees through coaching, measurement, and fostering teamwork.
Assist the General Manager with recruiting, hiring, training, onboarding, and dispute resolution for team members.
Maintain knowledge of products and current promotions.
Assist with in-shop accounting functions, including cash handling, corporate financial and operational reporting, counting and depositing revenues, and inventory control.
Ensure equipment and resources are operational for team member use, including production equipment, the POS system, retail equipment, drive-thru, and processing equipment.
Maintain a high level of shop sanitation and cleanliness.
Provide exceptional customer service and nurture a culture in which people feel welcomed and valued.
Support shop operations and help meet and exceed location goals.
Develop skills toward the long-term objective of becoming a General Manager.