Assistant Manager

Hibbett•Valdosta, GA

2d•Onsite

About The Position

The Assistant Manager assists and consults with the Store Manager on overall store operations and administrative duties, including determining methods and approaches for achieving store goals. The role requires knowledge of each product area or department, adherence to company policies and standards, and a strong focus on customer service and merchandise sales. In the Store Manager’s absence, the Assistant Manager assumes supervisory control of the store and is trained to perform Store Manager responsibilities. The Assistant Manager supports personnel, inventory, sales, merchandising, and operational activities while helping ensure departmental standards, profitability, and quality customer service. The position also includes supervisory duties when the Store Manager is absent.

Requirements

Retail experience, preferably in footwear and athletic apparel.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keep up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Team player passionate about outstanding customer service and selling merchandise.

Responsibilities

Assist the Store Manager in controlling company assets.
Consult with the Store Manager on action plans for store and departmental responsibilities, including selling, restocking, merchandising, ordering, and scheduling.
Assume responsibility for the entire store in the Store Manager’s absence.
Assist with recruiting, training, and evaluating personnel.
Provide product knowledge and guidance to employees and customers across departments as needed.
Monitor inventory, sales statistics, and expenses to support profitability in all departments.
Direct staff to ensure departmental responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Ensure quality customer service is maintained, including assisting customers as they enter the store and helping multiple customers during peak periods.
Promote and sell company services and merchandise.
Perform general administrative duties and learn the Store Manager’s responsibilities.
Follow company policies, procedures, and standards in the operations, personnel, visual, and customer service manuals, as well as company memos.
Protect company assets and financial information by ensuring internal control procedures are accurate and effective and reporting potential fraud risks to management or appropriate officials.
Supervise employees in the Store Manager’s absence, including interviewing and training employees, planning and assigning work, directing work, and resolving problems.