Assistant General Manager, Tutto Italia

Delaware North • Buena Vista, FL

2d

About The Position

Delaware North’s Patina Group is seeking an experienced Assistant General Manager for Tutto Italia in Lake Buena Vista, Florida. This hands-on leadership role requires a strong presence on the restaurant floor to drive exceptional service standards and memorable guest experiences in a high-volume, upscale dining environment. The Assistant General Manager leads, coaches, and develops the front-of-house team and oversees daily restaurant operations, guest recovery, labor, budgets, expenses, and service execution. The role requires restaurant financial knowledge, strong interpersonal and organizational skills, and the ability to lead a diverse team in a fast-paced setting. Strong wine knowledge, upscale or fine-dining experience, and experience in a union environment are preferred.

Requirements

• At least 3 years of experience as an Assistant General Manager in an upscale or fine-dining restaurant environment.
• Organizational and time management skills.
• Written, verbal, and interpersonal communication skills.
• Proven experience providing excellent customer service.
• Microsoft Office, including Excel and Word, and Teams computer skills.

Nice To Haves

• College degree; equivalent restaurant leadership experience will be considered.
• Strong wine knowledge.
• Experience working in a union environment.

Responsibilities

• Manage assigned areas of the P&L, including labor, expenses, and other financial and operational responsibilities, and identify opportunities to improve performance.
• Lead, coach, and mentor a diverse team while fostering accountability, teamwork, and professional development.
• Maintain organization and time management while balancing the demands of a fast-paced, high-volume restaurant operation.
• Serve as a visible, hands-on leader on the restaurant floor, overseeing service execution and maintaining elevated service standards.
• Engage proactively with guests and address service needs throughout the dining experience.
• Take ownership of guest recovery, resolving concerns professionally and turning challenging situations into positive guest experiences.
• Lead the team through high-volume service periods while maintaining upscale dining standards, team engagement, and attention to detail.
• Communicate effectively with front-of-house and culinary leadership to support seamless service and operational execution.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with up to 4% company match.
• Annual performance bonus based on level, individual performance, company performance, and location performance.
• Paid vacation days and holidays.
• Paid parental bonding leave.
• Tuition and/or professional certification reimbursement.
• Friends-and-family discounts at many hotels and resorts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed