Assistant Manager Jobs

About The Position

Requirements

• Proven work experience as a shift lead, supervisor, or in a similar food service role.
• Proven customer service experience and a track record of problem solving.
• Proficient food and beverage knowledge.
• Computer literacy.
• Strong motivational and people skills.
• Working knowledge of food service and coffee equipment.
• Ability to troubleshoot minor problems.
• Ability to lift up to 35 pounds at times.
• Ability to traverse and access all areas of the store.
• Ability to stand for prolonged periods.

Nice To Haves

• ServSafe Certification.

Responsibilities

• Oversee the daily operation of all food service areas, including made-to-order food, commissary food, bakery, and dispensed beverages.
• Respond efficiently and accurately to customer complaints.
• Organize and supervise shifts.
• Order and maintain appropriate inventory of goods, supplies, kitchen utensils, and cleaning products.
• Train new and current employees on proper customer service practices.
• Enforce company procedures and protocols.
• Provide a positive customer experience, greet customers warmly, suggest purchases, and promote specials.
• Assume responsibility for executing Nouria’s customer service program at the site level.
• Minimize safety risks to employees, customers, and suppliers.
• Ensure site employees are trained on safety policies and procedures and verify compliance.
• Enforce environmental and hazardous-material regulations.
• Maintain store safety and security and document accidents or incidents.
• Manage maintenance of the customer environment inside and around the store.
• Operate assigned equipment safely and efficiently and support implementation of the Nouria Safety and Health program.
• Promptly report and investigate workplace accidents, injuries, incidents, or illnesses involving employees at the location.
• Complete new-employee safety orientations for new or transferred store employees.
• Inspect areas of responsibility for workplace hazards and initiate corrective action promptly.
• Encourage employees to report unsafe conditions or work practices and initiate corrective action.
• Promote a quick return to work for employees under supervision.
• Maintain the physical condition, safety, cleanliness, and attractiveness of store facilities.
• Perform other related duties as required.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k) savings plan
• Paid time off
• Paid holidays
• Company-paid life insurance
• Disability benefits
• Employee assistance programs
• Tuition assistance
• Voluntary benefit offerings