Assistant Manager

JCrew • Lyndhurst, OH

2d

About The Position

As an Assistant Manager, you are part of the leadership team and help drive profitability through genuine customer connections, brand loyalty, and community engagement. You provide immediate feedback and coaching to the sales team to maximize performance, collaborate with the leadership team to adapt strategies for business success, and provide operational support as needed. You support the Store Director and Associate Store Manager in impacting business results across the brand, while maximizing profitability. You own a designated division of responsibility, which may include Visual Merchandising, Operations, HR, or Service & Selling. The position also involves supporting store operations, systems, and technology, contributing to recruiting and associate development, fostering a collaborative working environment, and helping the team exceed goals and deliver best-in-class customer service. You may step into a variety of sales-floor roles as needed.

The posting describes both part-time and full-time benefit offerings; it does not specify which schedule applies to this opening. The hourly range is $17.75–$22.30. Pay may vary based on factors including geographic work location, job-related knowledge, skills, and experience. The role may also offer bonus opportunities and benefits, subject to work location, employment type, and eligibility requirements.

Requirements

• 1–2 years of retail management experience with a similar scope.
• Passion for supporting the brand, customers, and teams.
• Stay current with fashion trends and industry developments.
• Demonstrate teamwork, flexibility, and courtesy when executing tasks.
• Innovate and champion new ideas, navigate uncertainty, and demonstrate strong problem-solving skills.
• Scheduling flexibility, including nights, weekends, and holidays.
• Ability to bend, reach, and stretch for products, and lift, carry, and move at least 40 pounds (18 kilos).

Responsibilities

• Support the Store Director and Associate Store Manager in driving business results and maximizing profitability.
• Own a designated division of responsibility, such as Visual Merchandising, Operations, HR, or Service & Selling.
• Manage store operations, systems, and technology while ensuring accountability.
• Assist with recruiting, training, and development efforts as needed.
• Partner with store leadership to foster a collaborative working environment for associates.
• Help ensure the team exceeds goals and provides best-in-class customer service.
• Provide immediate feedback and coaching to the sales team to maximize performance.
• Lead fit sessions to improve associates’ product knowledge and customer connections.
• Develop ways to engage the community and build loyalty through events.
• Step into a variety of sales-floor roles as needed.

Benefits

• Competitive base pay and bonus programs.
• Up to 60% discount on branded products from J. Crew, J. Crew Factory, and Madewell.
• Entertainment, travel, fitness, and mobile technology discounts.
• 401(k) plan with company matching donations.
• Medical and prescription coverage for part-time roles.
• Competitive paid time off (PTO), including paid holidays, for full-time roles.
• Medical, dental, prescription, vision, and life insurance for full-time roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed