Assistant Property Manager

CLK Multifamily Management • Pensacola, FL

1d • Onsite

About The Position

The Assistant Property Manager supports the Property Manager with day-to-day operations to maximize community value, increase occupancy, assist with resident community events, and foster an exceptional environment for residents. The role maintains daily, weekly, and monthly reports, including accurate records of rent and deposits received.

Responsibilities include income collection and resident recordkeeping; responding to resident concerns; leasing apartments and completing resident paperwork; maintaining positive resident relations; supporting marketing and lease renewals; and handling administrative reporting, filing, move-in and move-out processing, and service requests. The Assistant Property Manager also helps inspect the property and coordinates with maintenance staff and residents on service needs.

The role requires familiarity with company policies and procedures, Fair Housing, the Americans with Disabilities Act, the Fair Credit Reporting Act, and other laws and regulations applicable to apartments. Work is in person, on premises, and Saturdays are required.

Requirements

• At least one year of management-level experience in multifamily housing.
• At least six months of multifamily leasing experience.
• Valid driver's license.
• Access to a vehicle.
• Effective written and verbal communication skills for communicating with residents and coworkers by email and verbally.
• Communication skills to resolve resident disputes.
• Ability to multitask in a fast-paced environment.
• Familiarity with company policies and procedures, Fair Housing, the Americans with Disabilities Act, the Fair Credit Reporting Act, and other applicable apartment laws and regulations.

Nice To Haves

• Knowledge of RealPage or other property management software.

Responsibilities

• Maintain accurate resident records and update rents, deposits, and application fees received each day.
• Issue appropriate notices for late payments, evictions, and returned checks.
• Deposit receipts before the bank closes each day.
• Set up collection files for move-outs and evictions with balances due and periodically refer accounts to a collection agency.
• Respond to resident concerns and help resolve disputes.
• Show and lease apartments to prospective residents and complete paperwork with residents.
• Enter data into operating software and clean the office as needed.
• Maintain a positive customer-relations attitude.
• Inspect the property while on site, pick up litter, report service needs to maintenance, and inspect move-outs and vacancies when requested.
• Support leasing and resident retention, including working on monthly lease renewals.
• Greet prospective clients, show the community, and perform leasing duties as needed.
• Answer and handle calls from prospective and current residents, vendors, and suppliers.
• Monitor local market conditions and trends and contribute ideas for marketing the community and improving resident satisfaction.
• Update daily reports concerning move-out notices and activity and provide information to the manager.
• Organize and file applicable reports, leases, and paperwork; proofread lease paperwork and process move-ins and move-outs.
• Process security deposit move-out reports.
• Accept resident service requests, route them to maintenance, and follow up with residents when work is completed.

Benefits

• Medical, dental, and vision insurance, with a large portion paid by the employer.
• Long-term disability coverage.
• Supplemental benefits, including short-term disability and life insurance.
• Company-paid life insurance.
• 401(k) retirement plan.
• 401(k) matching.
• 401(k) rollover option.
• Paid time off.
• Holiday pay available at time of hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed