Assistant Community Manager - Sloan Clarendon

Greystar Management Services•Arlington, VA

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the community’s financial and operational activities. Responsibilities include accounting and bookkeeping, monthly close-out and financial reporting, invoice processing, rent and payment collection, bank deposits, account reconciliations, and using property management software to record, track, and report the community’s financial operations. The position may act as the on-site supervisor when the Community Manager is absent, assist with leasing and marketing, and help maintain resident satisfaction and owner relationships. The role works in an office environment and may also involve frequent exposure to outdoor conditions. Team members must be able to access all parts of the property and amenities. Routine local travel may be required for bank deposits, training, or other job-related needs; occasional travel may be required for meetings or training. The hourly range is $24.00–$26.00. The role may be eligible for performance-based bonuses, and the listed benefits are offered to full-time employees.

Requirements

At least 1 year of relevant experience in residence life and/or property management; the posting states a minimum of 1–3 years.
Understanding of lease terms, lease enforcement, and collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Hold all licenses and/or certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.
Ability to access all exterior and interior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university is preferred.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits; reconciling bank accounts; preparing financial reports; and processing invoices and payables.
Operate property management software, entering required information accurately and completing updates and backups to maintain system integrity.
Review resident files and accounting records for unpaid or late fees, communicate with residents about outstanding balances, pursue delinquencies, and enforce leases to maximize revenue.
Review and submit vendor, contractor, and service-provider invoices by reconciling work or purchases, obtaining Community Manager approval, coding charges, and coordinating communications among relevant parties.
Follow established eviction procedures, including meeting notice requirements and representing the community in court hearings and eviction proceedings as required.
Process resident move-outs by reviewing lease terms and notice requirements, applying applicable deposits and cancellation fees, and completing dispositions according to procedures and legal requirements.
Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and taking appropriate action to resolve service issues.
Act as the on-site supervisor when the Community Manager is absent by organizing and delegating daily work, coordinating maintenance and make-ready tasks, and managing community operations in accordance with company policies and practices.
Assist with client and owner relationships by meeting with owners, conducting community tours, sharing performance updates and information, and responding to requests.
May support leasing and marketing by greeting prospects, gathering information through Guest Cards, showing ready apartments and models, closing leases and obtaining deposits, and helping prospects complete rental applications and credit verification.
For California positions, review completed move-in files before submitting them to the Community Manager for review and approval.

Benefits

Medical, dental, vision, disability, and life insurance benefits.
Low-cost (free basic) employee medical coverage for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for quarterly or annual bonuses for corporate positions, or weekly, monthly, and/or quarterly bonuses for onsite property positions.