Assistant Manager

Visionworks • Totowa, NJ

2d

About The Position

The Visionworks Optical Supervisor/Assistant Manager is a leader who supports the business and models Visionworks’ approach to patient and customer care. This person supervises the store when the General Manager is absent and supports the General Manager in achieving financial goals through floor leadership, accountability, and associate coaching and development. The role focuses on delivering a simple, human, and bold patient and customer journey while meeting store financial and customer experience goals.

Requirements

• High school diploma, GED, or equivalent experience.
• 1–5 years of supervisory experience.

Responsibilities

• Promote store profitability and achieve sales goals by holding themselves and the team accountable for daily, weekly, and monthly targets.
• Model and participate in all steps of the patient/customer journey, and supervise and redirect associates in the exam lane and on the sales floor.
• Support the General Manager in managing incoming traffic by coordinating and confirming doctor appointments and scheduled eyewear services, and ensuring patient and customer needs are met.
• Coach, motivate, and support associates to perform their roles excellently and provide a strong patient/customer experience.
• Use sound judgment to remove obstacles and resolve issues in the patient/customer experience in partnership with the General Manager.
• Execute broad operational activities to meet the store’s financial and customer experience goals.
• Supervise the store in the General Manager’s absence.

Benefits

• Vision coverage
• Paid parental leave
• Bereavement leave
• 401(k) savings plan
• Paid time off
• Milestone anniversary awards
• Medical and dental coverage for full-time employees
• Exclusive employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED