Assistant Manager

JCrew • Grand Rapids, MI

1d • Onsite

About The Position

As an Assistant Manager, you are part of the leadership team and help drive profitability through genuine customer connections, brand loyalty, and community engagement. You provide immediate feedback and coaching to the sales team to maximize performance, and collaborate with the rest of the leadership team to adapt business strategies and ensure smooth operational support.

You support the Store Director and Associate Store Manager in delivering business results and maximizing profitability. You oversee an assigned area of responsibility, such as Visual Merchandising, Operations, HR, or Service & Selling, and help manage store operations, systems, and technology while promoting accountability. You may assist with recruiting, training, and development, and help create a collaborative environment for associates. The role also includes supporting sales-floor coverage, developing product knowledge through fit sessions, and finding ways to engage the community and build customer loyalty.

Requirements

• 1–2 years of retail management experience with a similar scope.
• Passionately support the brand, customers, and teams.
• Stay current with fashion trends and industry developments.
• Demonstrate teamwork, flexibility, and courtesy when executing tasks.
• Innovate and champion new ideas while navigating uncertainty and demonstrating strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends, and holidays.
• Bend, reach, and stretch for product, and lift, carry, and move at least 40 pounds (18 kilos).

Responsibilities

• Support the Store Director and Associate Store Manager in impacting business results and maximizing profitability.
• Own an assigned division of responsibility, such as Visual Merchandising, Operations, HR, or Service & Selling.
• Manage store operations, systems, and technology while ensuring accountability.
• Assist with recruiting, training, and development efforts as needed.
• Partner with store leadership to create a collaborative working environment for associates.
• Keep the team on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions to improve associates’ product knowledge and customer connections.
• Develop innovative ways to engage the community and build customer loyalty through events.
• Step into a variety of sales-floor roles as needed.

Benefits

• Competitive base pay and bonus programs.
• Up to 60% discount on branded products from J. Crew, J. Crew Factory, and Madewell.
• Entertainment, travel, fitness, and mobile technology discounts.
• 401(k) plan with company matching donations.
• Medical and prescription coverage.
• Competitive paid time off (PTO) plan, including paid holidays (full-time).
• Dental, vision, and life insurance (full-time).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed