Assistant Branch Manager Jobs

About The Position

Requirements

• High school diploma or G.E.D. equivalent.
• Minimum three to five years of bank operations experience.
• Generally equivalent to two years of supervisor experience.
• Demonstrated ability to supervise effectively and build and maintain rapport with management and subordinates.
• Knowledge of bank products and services and associated software and programs, including Microsoft Office.
• Ability to identify, investigate, and resolve problems concerning customer accounts and transactions.
• Ability to manage in a sales environment, including staff coaching, skills transfer, and conducting Individual Development Plan meetings and branch sales meetings.
• Outstanding oral and written communication skills.

Nice To Haves

• Two to four years of college preferred.

Responsibilities

• Supervise, train, coach, discipline, and evaluate branch personnel to maintain productivity.
• Direct daily branch operations and guide staff in serving customer needs in accordance with regulatory requirements.
• Coordinate weekly personnel schedules to maintain appropriate staffing levels.
• Review and submit payroll, and document and report attendance to Human Resources.
• Investigate and follow up to ensure branch personnel comply with bank policies and procedures.
• Conduct monthly operational meetings.
• Ensure regulatory compliance.
• Resolve customer complaints or needs beyond the authority of subordinates by analyzing situations and making decisions.
• Promote sales performance and customer satisfaction by conducting sales meetings, transferring skills, and fostering an engaging team atmosphere.
• Create and monitor individual development plans for branch personnel.
• Review and settle in-clearing check items by reviewing account history and paying or returning rejected items in accordance with Regulation CC.
• Review daily printouts required by bank policy and procedure to prevent financial loss and monitor suspicious activity in accordance with BSA and other regulatory requirements.
• Inspect automated teller machines and ensure security cameras are functioning properly for branch and customer security and safety.
• Maintain dual control and proper security procedures.
• Ensure Currency Transaction Reports are completed daily and submitted within the appropriate timeframe.
• Review business profiles for required information and documentation, and complete and submit quarterly compliance reports to meet BSA requirements.
• Administer signature guarantees under the guidelines of the Securities Transfer Agents Medallion Program.
• Complete monthly State of the Branch and General Ledger Reconciliation reports to review branch financial activity and ensure required actions are conducted.
• Provide management coverage by managing the branch in the Branch Manager’s absence.