Assistant Branch Manager

Columbia Bank•Colfax, WA

24d•$23 - $27•Onsite

About The Position

The Assistant Branch Manager works closely with the Branch Manager to achieve branch and Bank goals by ensuring day-to-day operational excellence, supervising and leading Tellers, and providing Breakthrough Client Service. The role processes transactions, helps clients select appropriate account and loan products, cross-sells bank services, and makes referrals to other departments as appropriate. The Assistant Branch Manager helps ensure the branch meets operations standards and is prepared for satisfactory audits. The role monitors sales and service goals and coaches team members to deepen customer relationships through Client and Business Financial Review. It develops and maintains long-term relationships with consumers and businesses in the local community, providing proactive solutions and resolving problems in alignment with the Bank’s Breakthrough Client Service Standards. The position backs up the personal banking team by opening new accounts, receiving loan requests, and gathering credit-related information. It manages, leads, trains, and coaches Tellers, and may oversee personal bankers in collaboration with the Branch Manager. It also processes and oversees technical branch tasks, including opening and closing, overdraft monitoring, wire transfers and collections, stop payments, and monitoring branch controls. The position requires acting as a Bank MLO and registering in compliance with SAFE Act requirements. It is not authorized to act as a Bank Closed-End MLO and is limited to open-end transactions, such as home equity lines of credit. This role is fully onsite at the posted location in Colfax, Washington. The pay range is $23.00–$27.00 per hour; the selected candidate’s rate depends on job-related knowledge, skills, experience, education, and geographic location. The role may also be eligible for performance-based incentive compensation.

Requirements

High school diploma or GED.
At least 2 years of retail banking experience.
Customer service background in retail or banking.
Demonstrated ability to grow sales by developing long-lasting, knowledge-based client relationships and offering customized solutions.
Demonstrated leadership skills, including handling difficult customer and associate conversations professionally, transparently, and courteously.
Strong attention to detail and ability to multitask effectively.
Proficiency with spreadsheets, banking computer systems, and related software; ability to operate office equipment and perform repetitive tasks such as counting cash, typing, and handling documents.
Must register as a Bank MLO in compliance with SAFE Act requirements.
Authorized to act as a Bank MLO only for open-end transactions; not authorized to act as a Bank Closed-End MLO.

Nice To Haves

Associate’s or bachelor’s degree, or vocational or technical degree, in banking, business, or a related field, or equivalent work experience.
At least 1 year of management or supervisory experience.
At least 1 year of consumer and small business lending origination experience.

Responsibilities

Ensure day-to-day branch operational excellence and that operations standards are met or exceeded.
Maintain readiness for and responsibility for satisfactory audits.
Monitor sales and service goals and coach team members to deepen customer relationships using Client and Business Financial Review.
Build and maintain long-term relationships with consumers and businesses in the local community; provide proactive solutions and resolve problems in alignment with Breakthrough Client Service Standards.
Process transactions, help clients select appropriate account and loan products, cross-sell bank services, and make referrals to other departments as appropriate.
Back up the personal banking team by opening new accounts, receiving loan requests, and gathering credit-related information.
Manage, lead, train, and coach Tellers; may oversee personal bankers in collaboration with the Branch Manager.
Process and oversee branch opening and closing, overdraft monitoring, wire transfers and collections, stop payments, and branch controls.
Act as a Bank MLO for open-end transactions only and comply with SAFE Act registration requirements.

Benefits

Medical, dental, and vision plans for eligible associates.
401(k) retirement savings plan with employer match for qualifying associate contributions.
Employee assistance program.
Life insurance and disability insurance.
Tuition assistance.
Mental health resources.
Identity theft protection.
Legal support.
Auto and home insurance.
Pet insurance.
Access to an online discount marketplace.
Paid vacation, sick days, volunteer days, and holidays.
Competitive incentive plan.
Professional development through tailored premier banker programs.
Career growth opportunities.