Assistant Branch Manager (Shaws Peabody)

Eastern Bank•Peabody, MA

9h•$28 - $35

About The Position

The Assistant Branch Manager supports the Branch Manager in selling the Bank’s products and services to existing customers and prospects, advancing the platform team’s sales efforts, maintaining superior customer service, and managing daily branch operations. The role also helps lead and develop the team to achieve results. Under the Branch Manager’s general direction, the Assistant Branch Manager helps manage the banking office, meets personal sales goals, and guides and coaches platform staff toward branch goals. The position oversees day-to-day operational activities, including overdraft and vault management, scheduling, and opening and closing the office. It supports audit and compliance adherence, manages customer service levels, and serves as manager on duty when the Branch Manager is away. The role may apply policy to routine management matters in the Branch Manager’s absence and may prepare and deliver subordinate performance appraisals as directed. The incumbent is expected to develop a full understanding of teller functions and seek guidance on ambiguous policies or unfamiliar situations.

Requirements

Strong problem-resolution skills.
Basic business acumen and professionalism.
Ability to communicate information and ideas clearly and exchange accurate information.
Ability to build relationships and strong alliances across the organization.
Ability to quickly learn and retain knowledge of the Bank’s products and services and build on that knowledge as a member of the division’s management team.
Ability to understand the broader business context of banking, including how banks make money and what makes products profitable.
High school diploma or equivalent.
One to two years of supervisory experience.
A history of solid sales and service success.
Ability to transport items weighing 15 pounds or more.

Nice To Haves

Two to four years of retail banking experience preferred.
Supervisory experience in a retail banking environment strongly preferred.

Responsibilities

Assist with daily management of the banking office under the general direction of the Branch Manager.
Achieve personal sales goals and guide platform staff’s sales activities toward branch goals.
Conduct sales and service coaching sessions with staff using tested techniques.
Use knowledge of the retail incentive plan and business loans to coach staff.
Manage daily branch operations, including overdrafts, the vault, branch schedules, and opening and closing the office.
Ensure the branch adheres to audit and compliance requirements.
Manage customer service levels according to established guidelines.
Act as manager on duty when the Branch Manager is away.
Apply policy to routine management matters in the Branch Manager’s absence.
Prepare and deliver subordinate performance appraisals as directed by the Branch Manager.
Develop a full understanding of the teller function.
Balance bank policies and procedures with customer needs when making decisions, and seek guidance for ambiguous policies or unfamiliar situations.