Financial Center Assistant Manager - Middletown, PA

Mid Penn Bank - Millersburg Branch•Middletown, PA

9h•Onsite

About The Position

Mid Penn Bank is hiring a Financial Center Assistant Manager to support its Middletown, Pennsylvania location. The role oversees day-to-day team supervision and financial center operations and contributes as an active member of the Sales and Service team. Working closely with the manager, the assistant manager helps set goals and achieve sales and performance objectives. The position ensures operational, security, regulatory, and compliance requirements are followed; provides staff guidance; and ensures the center has the resources needed to serve customers. It also assists customers with deposit accounts, consumer loans, loan closings, transactions, and referrals or introductions to other business lines. The assistant manager leads by example in sales and service, supervises assigned employees, and helps ensure customers receive respectful, exceptional service. Regular and predictable attendance is required, and the role may require a flexible schedule to meet operating needs. The job requires at least two years of related work experience or specialized financial education and training. An Associate degree, internal supervisor certification, and notary experience are preferred. The employee must be able to obtain and maintain an NMLS registration to take applications for loans secured by residential real estate. A valid driver’s license is required. The position includes physical activities such as sitting, standing, walking, bending, stooping, reaching, manipulating objects, and lifting items weighing up to 50 pounds. Mid Penn Bank describes its culture as inclusive and collaborative and offers qualifying employees benefits and development opportunities. The listed benefits include medical coverage with prescription drugs, flexible spending account, dental and vision insurance, life and disability insurance, a 401(k) with employer match, employee stock purchase plan, paid time off and holidays, parental leave, employee assistance program, and tuition reimbursement. Employees may also participate in mentorship, individualized development and career counseling, and Mid Penn University courses and development programs. Compensation is determined based on factors including knowledge, skills, experience, and credentials; no salary range is specified.

Requirements

At least two years of related work experience or specialized financial education and training.
Ability to obtain and properly maintain a National Mortgage Licensing Registration (NMLS) to take applications for loans secured by residential real estate.
Ability to work a flexible schedule as required to meet operating needs.
Proficient reading, writing, grammar, and mathematics skills.
Proficient interpersonal relations and communication skills.
Proficient PC skills, including working knowledge of Microsoft Word and Excel.
Knowledge of policies and procedures.
Supervisory skills sufficient to manage employees.
Ability to sit, stand, walk, bend, stoop, reach with hands or arms, use hands to manipulate objects, handle or feel, and lift items weighing 50 pounds or less.
Visual, auditory, and speaking skills.
Valid driver’s license.

Nice To Haves

Internal Supervisor Certification.
Associate degree in a related field.
Notary experience or ability to obtain notary status as needed.

Responsibilities

Oversee and ensure the financial center follows operating policies and procedures for deposits, withdrawals, check cashing, cash handling, transactions, and security operations.
Manage financial center operations, educate staff on policies and procedures, promote sound business practices, conduct audits, and ensure regulatory and compliance requirements are followed.
Ensure the financial center has resources, including cash and staffing, to support customer needs.
Review work, provide guidance, and make decisions within the scope of authority.
Maintain security controls to protect the facility from criminal and fraudulent operations and unnecessary risk or exposure.
Assist new and existing customers with financial needs, including opening and servicing deposit accounts, originating consumer loans, conducting loan closings, processing teller-line transactions as needed, identifying opportunities to expand relationships, offering products and services, and making referrals or introductions to other business lines.
Partner with the manager to establish sales and service goals and implement strategies to achieve them.
Lead by example as a strong performer in sales and service goal achievement.
Supervise assigned employees, manage schedules, assign work, monitor performance, and act as a role model.
Ensure customers are treated with respect and team members provide exceptional customer service.
Maintain the knowledge and ability to perform the essential duties assigned to all staff.
Perform supportive duties as needed and maintain regular, predictable attendance.