Financial Center Assistant Manager
About The Position
At Bank of America, the Financial Center Assistant Manager helps manage a financial center in collaboration with senior team members. The role supports operational excellence and ensures that the center runs effectively and cohesively. Responsibilities include overseeing the smooth and efficient functioning of the teller line, day-to-day adherence to policies and procedures, and financial center performance. The assistant manager ensures directives are implemented and assumes leadership responsibility for the financial center when teammates are absent. The position manages client traffic and business results, creates a high-quality client experience, carries out market-level initiatives, and promotes operational excellence by engaging employees in business strategy. The role is based at the Mercer Island financial center in Washington, is first shift, and is scheduled for 40 hours per week. The job requires weekend and/or extended-hour availability and may involve scheduling at another financial center within a reasonable distance.
Requirements
- Be an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
- Collaborate effectively, getting things done while building and nurturing strong relationships.
- Demonstrate passion, commitment, and drive to deliver experiences that improve clients’ financial lives.
- Identify solutions for clients based on their needs and resolve problems independently or involve others as needed.
- Communicate effectively and confidently and be comfortable engaging all clients.
- Learn and adapt to new information and technology platforms.
- Apply strong critical-thinking and problem-solving skills to meet clients’ needs.
- Follow established processes and guidelines, doing what is right for clients and the bank and adhering to applicable laws and regulations.
- Manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
- Interpret performance results, identify opportunities to drive success, and hold others accountable for results.
- Be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance.
- Have a high school diploma, GED, secondary school credential, or equivalent.
Nice To Haves
- Experience in financial services and knowledge of the financial services industry, products, and solutions.
- Experience in mortgage, retail, and/or hospitality.
- Experience working in an environment with individual and team goals that were routinely met or exceeded.
- Bilingual skills.
Responsibilities
- Manage client traffic, engage clients, route them appropriately, and foster client retention.
- Manage business results through formalized management routines and coaching.
- Create a world-class client experience environment.
- Manage market-level initiatives prescribed by market leaders.
- Drive operational excellence by engaging employees on business strategy.
- Manage organizational priorities and effective execution.
- Support the financial center’s operational excellence, including efficient teller-line functioning and day-to-day policy and procedure adherence.
- Ensure directives are implemented and take leadership responsibility for the financial center when teammates are absent.
Benefits
- Benefits eligibility.
- Access to paid time off.
- Resources and support for employees.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
