Assistant Manager, Branch
About The Position
The Assistant Branch Manager supports members with everyday financial needs while building lasting relationships and helping them navigate financial decisions. The role combines member service and branch operations with lending support, problem-solving, employee development, and community relationship-building. The Assistant Branch Manager supports and coaches branch employees, helps with training, scheduling, feedback, and day-to-day team needs, and partners with the Branch Manager on branch goals, operations, compliance, and the overall member experience. The position also involves connecting with local businesses and representing Y-12 in the community.
Requirements
- Enjoy helping people and building relationships.
- Be someone others can count on.
- Balance member service, lending, problem-solving, and team support while keeping the member experience central.
- Be ready to take ownership, continue growing, and help others succeed.
Responsibilities
- Build relationships with members by understanding their needs and connecting them with suitable financial solutions.
- Assist members with transactions, account services, consumer loans, and other everyday financial needs.
- Help create a branch culture that balances service, growth, and employee development.
- Support and coach branch employees, including assisting with training, scheduling, feedback, and day-to-day team needs.
- Partner with the Branch Manager to support branch goals, operations, compliance, and the member experience.
- Build relationships with local businesses and represent Y-12 in the community.
- Help solve member problems and provide additional attention when situations require it.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
