Assistant Branch Manager Jobs

About The Position

Requirements

• Minimum of 3 years of experience in retail banking operations with a background serving the sales and service needs of Small Business clients is preferred.
• Strong knowledge of branch operations, compliance, and audit procedures for Small Business and Consumer clients.
• Excellent cash handling and reconciliation skills.
• Highly detail-oriented with the ability to manage confidential information and operational accuracy.
• Ability to engage Small Business and Consumer clients in meaningful consultative conversations to identify needs and provide an excellent customer experience.
• Strong interpersonal and communication skills.
• Demonstrated leadership qualities and a team-focused mindset
• Prior people management experience is preferred.
• Proficient in Microsoft Office and core banking systems; digital fluency is essential.
• Willingness to work rotating shifts, including some Saturdays.
• Ability to occasionally lift up to 10 lbs.

Nice To Haves

• background serving the sales and service needs of Small Business clients is preferred
• Prior people management experience is preferred

Responsibilities

• Lead all branch staff to adhere to operational policies, procedures, and controls; support operational training and development of branch staff to uphold accuracy and efficiency standards.
• Lead and ensure compliance with quarterly internal and regulatory audit requirements.
• Oversee branch cash operations including ATM, vault, and teller cash within prescribed limits.
• Perform and oversee daily, weekly, and monthly reconciliations, including general ledgers and ATM settlements.
• Manage operational risk and ensure branch readiness for audits and inspections at all times.
• Obtain and validate documentation for new account openings and maintenance in compliance with Bank policy.
• Monitor and ensure compliance with security and fraud prevention protocols.
• Assist with opening and closing of the branch, ensuring completion of required checklists and documentation.
• Support the Branch Manager in coaching team members with Small Business and Consumer product knowledge and identifying sales opportunities through consultative conversations.
• Serve as a role model in the branch, engaging Small Business and Consumer customers and supporting a welcoming and professional environment.
• Leverage expertise of internal bank partners and refer sales opportunities to Branch Manager, Commercial Lending, SBA and service partners when appropriate.
• Perform customer transactions, account servicing and new account openings with a focus on quality, timeliness and accuracy.
• Promote the use of Bankwell’s digital and online tools to improve customer satisfaction.

Benefits

• Equal Employment Opportunity
• reasonable accommodation under the terms of Americans with Disabilities Act and certain other state or local laws