Assistant Branch Manager

F.N.B. Corporation • Henderson, NV

21d • Onsite

About The Position

The Assistant Branch Manager is primarily responsible for meeting customer needs in the retail branch environment and assisting with management of the branch and sales team. The role develops and maintains a personal referral network, executes branch leads according to consumer bank standards, completes customer transactions, and converts transactions into qualified sales or referral leads. The incumbent adheres to FNB policies, procedures, strategies, and Core Values.

The position promotes sales through referral management, sales leads, outbound calling, and identifying customer financial needs. It recommends and cross-sells bank products and services, incorporates FNB digital products into customer interactions, and maintains accurate referral, customer, and applicant data using approved branch technology. The role supports relationship lifecycle activities, staff coaching, sales huddles, and tracking sales results.

The Assistant Branch Manager also coordinates operational duties, including scheduling work, directing staff, monitoring workflow, maintaining supplies, opening and closing the office, and ordering and managing vault cash. The role performs teller transactions as needed and other related duties and projects. All employees are responsible for managing risks encountered in their work and complying with regulatory laws and company procedures. Overnight travel may be required for training, particularly during onboarding.

Requirements

• High school diploma or GED.
• At least 2 years of job-related experience.
• Experience in a related position.
• Excellent customer service skills.
• Excellent written and verbal communication skills.
• Excellent organizational, analytical, and interpersonal skills.
• Detail-oriented.
• Ability to use a personal computer and job-related software.
• Basic-level Microsoft Word skills.
• Intermediate-level Microsoft Excel skills.
• Basic-level Microsoft PowerPoint skills.
• Knowledge of banking policies, procedures, consumer products, and services.
• Sales and customer service skills.
• Nationwide Mortgage Licensing System and Registry Identifier is required.

Nice To Haves

• Nationwide Mortgage Licensing System and Registry Identifier is preferred, though it will be required.

Responsibilities

• Promote sales through referral management, sales leads, outbound calling, and identification of customer financial needs.
• Recommend and cross-sell bank products and services in a courteous and professional manner, and incorporate FNB digital products and services into customer interactions.
• Use FNB-approved branch technology to input and maintain accurate data for referrals, customers, and applicants.
• Complete the lifecycle of new and existing relationships according to consumer bank standards.
• Assist with daily sales activity by coaching branch staff on prescribed sales activities, supporting pre-shift sales huddles, and monitoring and measuring sales results.
• Coordinate operational duties, including scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, and ordering and managing vault cash.
• Ensure assigned tasks comply with current policies and procedures.
• Perform traditional teller transactions as needed.
• Serve as a risk manager by understanding, reporting, responding to, managing, and monitoring workplace risks as required by the F.N.B. Corporation risk management program.
• Perform other related duties and projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED