Assistant Branch Manager

World Finance•Mauldin, SC

5d•Onsite

About The Position

The Assistant Branch Manager works closely with the Branch Manager to learn branch operations and develop the leadership, sales, and operational skills needed to advance into a Branch Manager role. The position drives loan sales, manages past-due accounts, prepares tax returns, and serves customers in person. It involves substantial daily outbound calling, high-volume collection activity, customer meetings, and closing loans. The Assistant Manager is responsible for keeping accounts current while generating new business and meeting performance goals across sales, collections, tax services, and branch operations. The role includes shadowing the Branch Manager and taking on stretch opportunities as readiness for greater responsibility develops. Compensation is $19–$23 per hour, based on experience and location, with performance-based bonus opportunities. Earnings may increase with individual and branch performance. The role is presented as a pathway to Branch Manager-level pay and responsibility. World Finance has operated since 1962 and provides personal loans, tax services, and credit-building solutions. It has over 1,000 branches across 16 states and describes a promote-from-within culture and commitment to serving local communities.

Requirements

High school diploma or equivalent.
Valid driver’s license, reliable transportation, and current insurance.
Ability to independently perform required bank runs, including transporting deposits, without relying on non-employees for transportation.
Ability to obtain required insurance licensing.
Experience in sales, customer service, collections, or account management with measurable results.
Proven ability to handle high-volume calls and difficult customer conversations.
Track record of meeting or exceeding goals in a fast-paced environment.
Strong communication, problem-solving, and organizational skills.
Basic computer skills and accurate, consistent data entry.
Genuine interest in pursuing a branch management career path.
Regular in-person attendance during scheduled work hours.

Nice To Haves

Experience in banking, retail, restaurants, hospitality, collections, call centers, insurance, healthcare front office, or similar customer-facing roles.

Responsibilities

Drive and close loan sales by taking applications, explaining terms, and asking for the business.
Conduct substantial daily outbound outreach for collections, application follow-up, tax services, and new business generation.
Manage delinquent accounts by securing payments and setting payment arrangements.
Contact approved, pending, and former borrowers to generate loan volume and identify opportunities for additional products and services.
Prepare individual tax returns, gather and review required documentation, and answer customers’ tax-related questions in accordance with company policies and applicable regulations.
Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution.
Process payments, account updates, and tax-related documentation, and record activity in company systems.
Maintain accurate and compliant records, including timely credit denial letters and required tax documentation.
Handle and balance cash and complete required bank runs to deliver deposits.
Follow company policies, procedures, and regulatory requirements.
Complete required training and meet performance expectations for sales, collections, tax preparation, and account management.
Shadow the Branch Manager on daily operations and decision-making to build knowledge of branch leadership.
Take on stretch opportunities, such as mentoring newer team members or supporting branch goal-setting, as readiness for greater responsibility is demonstrated.
Maintain a professional office environment, including assisting with general office upkeep as needed.