Branch Manager - Echo Park/Siver Lake, Los Angeles CA, Assistant Vice President
About The Position
The Branch Manager SAFE Act is an intermediate management-level position responsible for providing full leadership and direction to a team of employees to grow sales and the client base in coordination with the consumer sales team. The role's overall objective is to grow sales, build customer loyalty, and recommend the development of business strategies or initiatives. It may also include managing activities by external organizations and directly managing individuals and sales teams. The position oversees branch sales, service, controls, human resources, planning, budgeting, staff performance, customer satisfaction, compliance, risk management, recruitment, onboarding, and employee development. Other job-related duties may be assigned as required.
Requirements
- 5–8 years of relevant experience.
- Proven experience managing teams.
- Clear and concise written and verbal communication skills.
- Analytic skills.
- Bachelor's degree, university degree, or equivalent experience.
Nice To Haves
- Previous experience in banking or the financial industry.
Responsibilities
- Administer branch sales, service, controls, and human-resource management.
- Manage staff to ensure employees understand work priorities and activities and maintain high levels of customer service.
- Execute planning and budgeting activities to ensure branch annual goals are met.
- Conduct daily huddles and communicate company goals, business strategies, new initiatives, and expectations to staff.
- Monitor performance to ensure branch metrics are met and action plans are in place to enhance customer satisfaction.
- Oversee branch controls and compliance to manage risk effectively and ensure positive internal audit ratings.
- Identify training needs and career progression opportunities, partner with staff on professional development plans, and perform supervisory duties including performance evaluations, compensation, hiring, disciplinary actions, and terminations.
- Lead recruitment and selection for branch sales and operations roles, and oversee onboarding.
- Assess risk in business decisions, consider the firm's reputation and the safeguarding of Citi, its clients, and assets, drive compliance with applicable laws, rules, and regulations, adhere to policy, apply sound ethical judgment, and escalate, manage, and report control issues transparently.
- Effectively supervise others and hold accountable those who fail to maintain required standards.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- 401(k)
- Life insurance
- Accident insurance
- Disability insurance
- Wellness programs
- Paid time off, including vacation and sick leave
- Paid holidays
- Eligible employees may receive discretionary and formulaic incentive and retention awards
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What This Job Offers
Job Type
Full-time
Career Level
Manager
