Assistant Branch Manager

Ridgewood Savings Bank•City of New Rochelle, NY

6h•$66,300 - $76,059

About The Position

The Assistant Branch Manager supports the Branch Manager in directing daily branch operations and servicing customer needs in accordance with bank policies and regulatory requirements. The role supervises, trains, coaches, disciplines, and evaluates branch personnel; coordinates staffing and payroll tasks; and helps maintain strong customer service and sales performance. The Assistant Branch Manager also oversees operational controls, security, compliance, branch reporting, and financial reconciliation, and manages the branch in the Branch Manager’s absence. The estimated starting annual salary is $66,300–$76,059.

Requirements

High school diploma or G.E.D. equivalent.
Minimum three to five years of bank operations experience.
Demonstrated ability to supervise effectively and build and maintain rapport with management and subordinates; generally equivalent to two years of supervisory experience.
Demonstrated knowledge of bank products and services and associated software and programs, including Microsoft Office.
Demonstrated ability to identify, investigate, and resolve problems concerning customer accounts and transactions.
Demonstrated ability to manage in a sales environment, including staff coaching, skills transfer, and conducting individual development plan meetings and branch sales meetings.
Outstanding oral and written communication skills.

Nice To Haves

Two to four years of college preferred.

Responsibilities

Supervise, train, coach, discipline, and evaluate branch personnel to maintain productivity.
Direct daily branch operations and guide staff in meeting customer needs in accordance with regulatory requirements.
Coordinate weekly branch staffing schedules, review and submit payroll, and document and report attendance to Human Resources.
Investigate and follow up to ensure branch personnel comply with bank policies and procedures; conduct monthly operational meetings and ensure regulatory compliance.
Resolve customer complaints or needs that exceed subordinates’ authority by analyzing situations and making decisions.
Promote sales performance and customer satisfaction by conducting sales meetings, transferring skills, fostering an engaging team atmosphere, and creating and monitoring individual development plans.
Review account history and pay or return rejected in-clearing check items in accordance with Regulation CC.
Review daily policy-required printouts to help prevent financial loss and monitor suspicious activity in accordance with BSA and other regulatory requirements.
Inspect automated teller machines, ensure branch and customer security cameras function properly, and maintain dual control and security procedures.
Ensure Currency Transaction reports are completed daily and submitted on time; review business profiles for required information; and complete and submit quarterly compliance reports for BSA requirements.
Administer signature guarantees under Securities Transfer Agents Medallion Program guidelines.
Complete monthly State of the Branch and General Ledger Reconciliation reports to review branch financial activity and ensure required actions are conducted.
Manage the branch in the Branch Manager’s absence.