Assistant Branch Manager

Ridgewood Savings Bank•New Rochelle, NY

24d

About The Position

The Assistant Branch Manager supports the Branch Manager by directing daily branch operations, supervising branch personnel, and ensuring customer service and operational activities comply with bank policies and regulatory requirements. The role includes staff scheduling, payroll and attendance administration, employee development, sales performance, customer complaint resolution, security procedures, compliance reporting, and branch financial reviews. The Assistant Branch Manager also manages the branch in the Branch Manager’s absence.

Requirements

High school diploma or G.E.D. equivalent.
Minimum three to five years of bank operations experience.
Generally equivalent to two years of supervisor experience.
Demonstrated ability to supervise effectively and build and maintain rapport with management and subordinates.
Knowledge of bank products and services and associated software and programs, including Microsoft Office.
Ability to identify, investigate, and resolve problems concerning customer accounts and transactions.
Ability to manage in a sales environment, including staff coaching, skills transfer, and conducting Individual Development Plan meetings and branch sales meetings.
Outstanding oral and written communication skills.

Nice To Haves

Two to four years of college preferred.

Responsibilities

Supervise, train, coach, discipline, and evaluate branch personnel to maintain productivity.
Direct daily branch operations and guide staff in serving customer needs in accordance with regulatory requirements.
Coordinate weekly personnel schedules to maintain appropriate staffing levels.
Review and submit payroll, and document and report attendance to Human Resources.
Investigate and follow up to ensure branch personnel comply with bank policies and procedures.
Conduct monthly operational meetings.
Ensure regulatory compliance.
Resolve customer complaints or needs beyond the authority of subordinates by analyzing situations and making decisions.
Promote sales performance and customer satisfaction by conducting sales meetings, transferring skills, and fostering an engaging team atmosphere.
Create and monitor individual development plans for branch personnel.
Review and settle in-clearing check items by reviewing account history and paying or returning rejected items in accordance with Regulation CC.
Review daily printouts required by bank policy and procedure to prevent financial loss and monitor suspicious activity in accordance with BSA and other regulatory requirements.
Inspect automated teller machines and ensure security cameras are functioning properly for branch and customer security and safety.
Maintain dual control and proper security procedures.
Ensure Currency Transaction Reports are completed daily and submitted within the appropriate timeframe.
Review business profiles for required information and documentation, and complete and submit quarterly compliance reports to meet BSA requirements.
Administer signature guarantees under the guidelines of the Securities Transfer Agents Medallion Program.
Complete monthly State of the Branch and General Ledger Reconciliation reports to review branch financial activity and ensure required actions are conducted.
Provide management coverage by managing the branch in the Branch Manager’s absence.