Ambulance Dispatcher Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Ability to remain calm and organized while handling multiple tasks.
• Problem-solving skills and ability to prioritize and manage time effectively.
• Attention to detail.
• Ability to work as part of a team.
• Ability to provide outstanding customer service, including in stressful situations.
• Comfort communicating with ambulance crews, supervisors, and healthcare professionals.
• Medical terminology coursework or on-the-job experience.
• Ability to sit for prolonged periods while working at a desk and on a computer.
• Ability to lift up to 25 pounds at times.

Nice To Haves

• Experience with Logis, New World, or other dispatching software.

Responsibilities

• Assess caller information and formulate an action plan.
• Schedule and dispatch medical transports and field crews to appropriate locations.
• Evaluate call information to determine suitable units and the level of care or response.
• Convey information effectively to field crews in a fast-paced environment.
• Use telephones, TAC radios, computers, pagers, and text messaging to transmit information.
• Communicate with supervisors, field crews, customers, and other dispatchers to address issues, service requests, and payments.
• Receive and document relevant information from emergency and non-emergency calls.
• Assign call priorities based on urgency and importance.
• Respond to issues and coordinate with the appropriate department or supervisor for resolution.
• Operate and manage a multi-line phone system.
• Operate and manage computer systems, GANTT, and CAD.
• Maintain accurate call logs and patient information.
• Apply dispatching procedures and guidelines for field crews and remain aware of county and state protocols.
• Create daily schedules for field crews.
• Monitor field crew and rig routes and status to coordinate and prioritize schedules.
• Accept payments and record information diligently.
• Manage multiple incidents simultaneously.
• Assist other dispatchers as required.
• Provide callers with precise information and instructions.
• Support crews in reporting malfunctioning equipment and implementing plans for replacement or repair.
• Perform other assigned duties.

Benefits

• Medical, dental, and vision insurance.
• Eligible regular, non-exempt field employees scheduled to work on designated holidays receive 1.5 times their regular rate for hours worked on the holiday.
• 401(k) program with employer matching up to 5% of salary.
• Paid time off accruing at 2.3 hours per 40 hours worked.
• Uniforms provided to all employees.