Dispatch 911-Communications-Heartland Ambulance Services

Allegiance Mobile Health • Charlestown, IN

8d • $19 - $22 • Onsite

About The Position

Heartland Ambulance Services is seeking a dedicated, detail-oriented 911 Ambulance Dispatcher to coordinate emergency medical responses efficiently and effectively. The role involves receiving and assessing emergency calls, determining caller locations, and dispatching appropriate ambulance units. The dispatcher must communicate professionally with callers and emergency partners, maintain accurate incident records, prioritize calls, and remain calm under pressure.

This is an in-person 911 position with 12-hour shifts. The application asks whether candidates are available for a 13-week contract in Indiana, working 84 hours per week. Direct ambulance dispatch experience is required; one year of direct 911 dispatch experience is described as helpful, with flexibility for the right person.

Requirements

• Two years of direct ambulance dispatch experience (required).
• Strong communication skills.
• Technical proficiency.
• Ability to remain calm under pressure.
• Knowledge of medical terminology.
• Conflict management skills.
• Availability for a 13-week contract in Indiana working 84 hours per week is asked in the application question.

Nice To Haves

• One year of direct 911 dispatch experience is helpful; the employer may consider candidates without it for the right person.

Responsibilities

• Receive emergency calls through multi-line phone systems and conduct professional, compassionate phone triage to assess incidents.
• Use Geographic Information Systems (GIS) and GPS technology to determine precise locations and promptly dispatch appropriate ambulance units.
• Coordinate with law enforcement agencies when necessary, providing clear communication and support during emergencies.
• Enter data accurately into dispatch systems and maintain detailed records of incidents, response times, and resource allocation.
• Prioritize calls by severity and manage dispatch operations to ensure rapid deployment of medical units while maintaining situational awareness.
• Apply medical terminology knowledge during call assessments to gather relevant information for emergency responders.
• Handle distressed callers and difficult situations with conflict management skills, professionalism, and composure.
• Maintain security protocols and confidentiality when handling sensitive emergency information.

What This Job Offers

• Education Level: No Education Listed