Dispatch IFT-Communications-Heartland Ambulance Services

Allegiance Mobile Health • Charlestown, IN

7d • Onsite

About The Position

Heartland Ambulance Services is seeking a dedicated and detail-oriented Ambulance Dispatcher to coordinate emergency medical responses efficiently and effectively. The role involves receiving emergency calls, assessing incidents, determining locations, and dispatching appropriate ambulance units. The dispatcher communicates with callers, emergency responders, and law enforcement while maintaining accurate incident records and protecting sensitive information. The schedule consists of 12-hour shifts, and the work location is in person.

Requirements

• Two years of direct ambulance dispatch experience (required).
• Strong communication skills.
• Technical proficiency.
• Ability to remain calm under pressure.

Nice To Haves

• One year of direct dispatch experience is described as helpful, though the employer may consider candidates without it.

Responsibilities

• Receive emergency calls through multi-line phone systems and provide professional, compassionate phone triage to assess incidents.
• Use Geographic Information Systems (GIS) and GPS technology to determine precise locations and dispatch appropriate ambulance units promptly.
• Coordinate with law enforcement agencies when necessary, providing clear communication and support during emergencies.
• Enter data accurately into dispatch systems and maintain detailed records of incidents, response times, and resource allocation.
• Prioritize calls by severity and manage dispatch operations to support rapid deployment of medical units while maintaining situational awareness.
• Apply medical terminology when assessing calls and gathering information for emergency responders.
• Use conflict management skills to handle distressed callers or difficult situations with professionalism and composure.
• Maintain security protocols and confidentiality when handling sensitive emergency incident information.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed