Dispatch IFT-Communications-Heartland Ambulance Services

Allegiance Mobile Health • Charlestown, IN

7d • $19 - $22 • Onsite

About The Position

Heartland Ambulance Services is seeking a dedicated, detail-oriented Ambulance Dispatcher to coordinate emergency medical responses efficiently and effectively. The role requires strong communication skills, technical proficiency, and the ability to remain calm under pressure. The schedule consists of 12-hour shifts, and the work location is in person.

Requirements

• Two years of direct ambulance dispatch experience (required).
• One year of direct dispatch experience is helpful; the employer may consider candidates without it.

Nice To Haves

• One year of direct dispatch experience.

Responsibilities

• Receive emergency calls through multi-line phone systems and provide professional, compassionate phone triage to assess incidents.
• Use Geographic Information Systems (GIS) and GPS technology to determine precise locations and promptly dispatch appropriate ambulance units.
• Coordinate with law enforcement agencies when necessary, communicating clearly and providing support during emergencies.
• Enter data accurately into dispatch systems and maintain detailed records of incidents, response times, and resource allocation.
• Prioritize calls based on severity and manage dispatch operations to ensure rapid deployment of medical units while maintaining situational awareness.
• Use medical terminology knowledge during call assessments to gather relevant information for emergency responders.
• Apply conflict management skills when handling distressed callers or difficult situations with professionalism and composure.
• Maintain security protocols and confidentiality standards when handling sensitive emergency incident information.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed