911 Communications Officer

Dodge County•Juneau, WI

About The Position

The 911 Communications Officer receives and processes emergency and non-emergency calls for service and dispatches law enforcement, fire, emergency medical, and other appropriate resources. The position uses computer-aided dispatch systems, public safety radio, emergency telephone lines, data terminals, and related communications equipment to communicate with callers and agencies, track units, and share information. The officer provides basic life support and scene-safety instructions to callers when appropriate, documents events in the records management system, and assists with training and coverage for other staff. This is a full-time, non-exempt position with a starting wage range of $26.32–$28.97 per hour. The schedule is a 12-hour overnight shift from 6:00 p.m. to 6:00 a.m., averaging 84 hours per pay period. The schedule alternates every other week: Week 1 is Monday, Tuesday, Friday, Saturday, and Sunday; Week 2 is Wednesday and Thursday. Work on weekends and holidays is required. The position is open until filled, with an application review date of November 6, 2026. Applicants should submit a cover letter and resume with their application.

Requirements

Ability to use GPS and GIS data relating to county landmarks, roads, and businesses.
Knowledge of Computer Aided Dispatch (CAD) system functions, call types, codes, and proper service-call entry for law enforcement and fire dispatch.
Ability to learn about other agencies working in conjunction with the 911 system.
Knowledge of the County Paging system for Fire/EMS services and resources available to agencies served by the County.
Ability to think and act quickly, accurately, and calmly in emergencies and stressful situations, including when handling traumatic call information.
Ability to establish and maintain accurate records of assigned activities and operations.
Ability to interpret and implement local policies and procedures, written instructions, correspondence, and applicable federal, state, and local regulations.
Organizational and time-management skills to prioritize a high volume of work while adapting to changing priorities.
Ability to perform detailed work accurately and independently under stringent time limits with minimal direction and supervision.
Knowledge of computer software, including word processing, spreadsheet, and database applications relevant to the position.
Ability to perform required mathematical calculations.
Ability to communicate clearly, concisely, and effectively in English, both verbally and in writing.
Skill in researching and understanding complex written materials.
Ability to prepare and maintain accurate, concise records and reports.
Ability to use sound judgment and discretion in performing duties, resolving problems, and interpreting policies and regulations.
Ability to handle sensitive interpersonal situations calmly and tactfully.
Ability to maintain confidentiality, discretion, and professionalism, including with business-related files, reports, and conversations subject to open-records laws and other applicable statutes and regulations.
Ability to maintain effective working relationships with people inside and outside the organization.
Ability to work the allocated hours and respond after hours as needed.
Ability to testify in court as a credible and trustworthy witness.
Ability to meet the physical demands of the role, including occasional exertion of up to 25 pounds; regular sitting; frequent standing, speaking or hearing, hand use, and repetitive motions; and occasional walking, stooping, kneeling, crouching or crawling, and reaching.
Ability to work in a moderately noisy office setting and communicate with people who may be hostile, aggressive, abusive, or violent.

Responsibilities

Receive emergency calls and determine the nature and location of emergencies, set priorities, and dispatch appropriate emergency units according to established procedures.
Transmit and receive messages between user agencies using public safety radios, 9-1-1 telephone lines, data terminals, and other communications equipment.
Maintain contact with units on duty and track the status and location of law enforcement and fire units.
Monitor office staff and emergency service providers and take appropriate action when a person or situation may be in danger.
Query, enter, update, interpret, verify, receive, and disseminate information from national, state, and local law enforcement computer networks as requested by user agencies.
Monitor public safety radio frequencies and operate communications systems, radio dispatch consoles, and associated equipment.
Maintain contact with callers when required; provide basic life support instructions following National Academy of Emergency Medical Dispatch guidance and scene-safety instructions in high-risk situations until responders arrive.
Answer non-emergency calls for assistance.
Create and maintain accurate records and transactions, entering documentation for events and occurrences in the Communications Center into the RMS.
Interpret and communicate messages, distances, and time periods to others.
Assist with training, directing, coordinating, and evaluating trainees.
Provide backup to other staff during absences and peak workloads as directed.
Perform other duties as assigned.

Benefits

Paid Time Off (PTO), available for use after 30 days of employment
10 observed paid holidays
Health insurance
Dental insurance
Vision insurance
Health Savings Account (HSA) with employer contributions
HRA
Life insurance
Long-term disability insurance
Short-term disability insurance
Flexible spending
Participation in the Wisconsin Retirement System (WRS), an exceptional pension plan with employer match upon vesting and lifetime retirement payment