911 Communications Specialists

Bismarck, City of • Bismarck, ND

21h

About The Position

This position answers emergency, non-emergency, and administrative calls and dispatches appropriate personnel. The incumbent operates a communications workstation incorporating computer-aided dispatch (CAD), integrated radio and telephony technology, GIS mapping, and related communications equipment to coordinate timely emergency and support services. The position may be designated Senior Communications Specialist for eligible candidates meeting the stated criteria.

Requirements

• Specialized training in the field of work, in addition to basic skills typically associated with a high school education.
• Sufficient relevant experience to understand the basic principles of the position, usually gained through an apprenticeship or internship, or one to two years in a similar position.
• Possession of, or ability to readily obtain, NCIC certification.
• Knowledge of emergency communications principles and practices, NCIC policies and procedures, emergency dispatch procedures, radio and telecommunications equipment, and CAD system functions and maintenance.
• Skill using computers and job-related software.
• Skills in planning, organizing, analyzing, decision-making, and problem-solving.
• Ability to make decisions in high-pressure and emergency situations.
• Skills in public relations, interpersonal relations, and oral and written communication.
• Applicants must be currently authorized to work in the United States on a full-time basis; the City of Bismarck does not provide visa sponsorship.

Nice To Haves

• For consideration as a Senior Communications Specialist at Grade 15: knowledge of supervisory concepts and practices; skill in training and supervising personnel; and Communications Training Officer (CTO) Certification.

Responsibilities

• Answer and respond to emergency, non-emergency, and administrative calls; question callers, assess and prioritize information, determine response needs, and provide prearrival and post-dispatch instructions.
• Dispatch and manage police, fire, rescue, and other resources.
• Receive and transmit radio and telephone communications to and from field units.
• Monitor public service radio frequencies and track and record field personnel and resource locations.
• Complete regular and special reports and maintain files, logs, and records.
• Inspect equipment for proper operation and report malfunctions to a supervisor.
• Activate civil defense sirens and pagers for emergencies and inclement weather.
• Complete required training.
• Perform related duties.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED