Emergency Communications Specialist - 911 Dispatch

County of Weld•Greeley, CO

About The Position

The Emergency Communications Specialist is a public safety professional who serves as a link between the public and first responders. The role involves working in a demanding, fast-paced environment, staying composed under pressure, and pursuing high standards of service to the community and public safety. The position is non-exempt under the Fair Labor Standards Act and eligible for overtime pay. Hiring steps include an application review; a skills assessment consisting of a five-minute typing test (minimum 40 wpm) and business writing, office grammar, and spelling; a four-hour observation in the communications center; an interview; and a conditional offer contingent on passing a background check, polygraph, and drug screen. The anticipated start date is early December 2026.

Requirements

High school diploma or GED.
Two years of experience in a customer-service-focused role.
At least 21 years of age.
Typing speed of at least 40 words per minute.
Pass required pre-employment background checks, including a criminal background check, and substance-use screening; the hiring process also specifies a polygraph and drug screen.
Hold a valid in-state driver's license and maintain it throughout employment.
Obtain CPR certification within 60 days and maintain the required certification.
Obtain Colorado Crime Information Center (CCIC)/National Crime Information Center (NCIC) certification and maintain it throughout employment.
Obtain IAED Emergency Medical Dispatching (EMD) certification within six months of employment and maintain it throughout employment.
Be available for all shifts, including weekends and holidays, overtime as needed, and scheduled on-call duty requiring a response within two hours.

Nice To Haves

Previous experience working in a public safety emergency communications center.
CCIC/NCIC certification.
IAED EMD certification.
American Heart Association CPR certification.

Responsibilities

Promptly answer incoming emergency and non-emergency phone calls.
Assess reported situations and determine the appropriate course of action.
Create accurate calls for service or update existing calls by entering incident details into the computer-aided dispatch system.
Monitor and respond to radio traffic, track unit activity and status, and disseminate information accurately and promptly.
Monitor public safety communications systems and execute requests from field units.
Remain calm and composed and provide exceptional customer service.
Participate in ongoing continuing education.
Work all shifts, including days, evenings, nights, weekends, and holidays; schedules and days off may change, sometimes on short notice.
Work overtime shifts as needed and maintain reliable attendance during scheduled hours, including assigned overtime.
Maintain on-call availability and be able to report within two hours when called during scheduled on-call hours.
Perform other duties as assigned.