Emergency Communications Specialist - 911 Dispatch
About The Position
The Emergency Communications Specialist is a public safety professional who serves as a link between citizens and first responders. The position involves working in a demanding, fast-paced environment, remaining composed under pressure, and supporting public safety and the community with accurate, timely communications. The role includes answering emergency and non-emergency calls, assessing reported situations, creating or updating calls for service in a computer-aided dispatch system, monitoring radio traffic and public safety communications systems, tracking unit activity, and responding to requests from field units. The employee must be available to work all shifts, including days, evenings, nights, weekends, and holidays. Work hours and days off may change, sometimes on short notice. Overtime may be required, and scheduled on-call availability includes the ability to report within two hours of being called in. The position requires consistent attendance, ongoing continuing education, and exceptional customer service. Hiring steps include application review, a skills assessment (a five-minute typing test with a minimum of 40 words per minute, business writing, and office grammar and spelling), a four-hour communications-center observation, an interview, and a conditional offer subject to background check, polygraph, and drug screening. The anticipated start date is early December 2026. The role is non-exempt and eligible for overtime pay.
Requirements
- High school diploma or GED.
- Two years of experience in a customer-service-focused role.
- Be at least 21 years of age.
- Typing speed of at least 40 words per minute.
- Pass the required pre-employment background check, including criminal background screening.
- Pass pre-employment substance-use screening.
- Maintain a valid in-state driver license throughout employment.
- Obtain CPR certification within 60 days and maintain it as required.
- Obtain Colorado Crime Information Center (CCIC)/National Crime Information Center (NCIC) certification and maintain it throughout employment.
- Obtain IAED Emergency Medical Dispatching (EMD) certification within six months of employment and maintain it throughout employment.
- Be available to work all shifts, weekends, holidays, overtime, and scheduled on-call hours as described.
Nice To Haves
- Previous experience working in a public safety emergency communications center.
- CCIC/NCIC certification.
- IAED EMD certification.
- American Heart Association CPR certification.
Responsibilities
- Promptly answer incoming emergency and non-emergency phone calls.
- Assess reported situations and determine the appropriate course of action.
- Generate accurate calls for service or update existing calls by entering incident details into the computer-aided dispatch system.
- Monitor and respond quickly to radio traffic.
- Track unit activity and status accurately.
- Disseminate information accurately and promptly.
- Monitor public safety communications systems to support public safety services.
- Execute requests from field units quickly and accurately.
- Remain calm and composed at all times.
- Provide exceptional customer service.
- Engage in ongoing continuing education.
- Maintain availability for day, evening, night, weekend, and holiday shifts, with schedules and days off subject to change, including on short notice.
- Work overtime shifts as needed and maintain reliable attendance during scheduled and assigned overtime hours.
- Remain available while on call and be able to report within two hours of being called in during scheduled on-call hours.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
