Director-EMS Communications Dispatch
About The Position
The Director of EMS Communications Dispatch provides strategic and operational leadership for a 24/7 emergency medical dispatch center, ensuring efficient, compliant, and high-quality dispatch services. The director develops, implements, and drives EMS growth and operational strategies, ensuring the EMS portfolio delivers a strong patient and team member experience through safe operations, accessibility, convenience, and quality patient care. The director collaborates with senior leadership and front-line team members, executes organizational development strategy, and motivates change initiatives to optimize organizational potential and achieve strategic and operational objectives. Responsibilities span staffing, daily operations, policy development, training, technology systems, quality assurance, interagency coordination, reporting, and emergency preparedness. The role oversees coordination and dispatch of air and ground critical care transport, interfacility transfers, patient discharges, and support for 911 emergency response operations. Its scope includes oversight of clinical teams, quality and education, strategy and business operations, and transport operations. The director is accountable for leaders and support staff within the scope and ensures collaboration across the organization.
Requirements
- Bachelor's degree in business management, health administration, a clinical specialty, or another related field.
- 7–10 years of relevant experience.
- Knowledge of applicable federal, state, and local regulatory agency guidelines and laws.
Nice To Haves
- Master's degree preferred.
Responsibilities
- Provide strategic and operational leadership for a 24/7 emergency medical dispatch center.
- Develop, implement, and drive EMS growth and operational strategies.
- Ensure efficient, compliant, high-quality dispatch services and safe operations.
- Collaborate with senior leadership and front-line team members; execute organizational development strategy and motivate change initiatives.
- Oversee staffing, daily operations, policy development, training, technology systems, quality assurance, interagency coordination, reporting, and emergency preparedness.
- Coordinate and dispatch air and ground critical care transport, interfacility transfers, patient discharges, and support for 911 emergency response operations.
- Oversee clinical teams, quality and education, strategy and business operations, and transport operations.
- Maintain accountability for leaders and support staff within the scope of work and ensure collaboration across the organization.
Benefits
- Access to advanced clinical training, leadership development, promotion opportunities, and cross-training development.
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What This Job Offers
Job Type
Full-time
Career Level
Director
