Ambulance Medical Dispatcher - NIGHT Shift Relief

Advantage Ambulance•Riverside, CA

1d•$20 - $22•Onsite

About The Position

Advantage Ambulance is a BLS and CCT ambulance provider headquartered in Riverside, California, known for its high quality of care and community commitment, achieving elite CAAS accreditation. As a dispatcher, you will play a part in the company's positive impact while working in a state-of-the-art dispatching center with supportive leadership and a fun, inviting atmosphere. This role offers a great opportunity for work/life balance within a growing company that values its employees.

Requirements

Possession of an EMT, EMD, or ETC certification or the ability to attain one
Availability to work 12-hour rotating shifts
Proficiency with computer operations, word processing, email, and spreadsheet software programs
Must be able to sit for an extended period of time
Requires frequent, repetitive hand movements, standing, walking, reaching, and grasping
Must be able to hear and communicate clearly to perform job duties in-person and over the telephone
Adequate vision is required in order to read information from printed sources and computer screens

Nice To Haves

One (1) year of direct customer service experience
Previous work experience in a communications center or as an EMS dispatcher
Previous work experience as an EMT, Paramedic, CNA, or LVN
High school diploma or equivalent
Weekend availability preferred

Responsibilities

Demonstrate exceptional customer service skills with both internal and external customers
Ability to strategically review, plan, and deploy resources
Maintain a calm and professional demeanor
Take direction, work independently, and as part of a group
Promptly answer, evaluate, and prioritize incoming requests for service while communicating effectively with callers
Ensure compliance with all company and customer policies and procedures as they pertain to the coordination of patient transport
Professionally “control” difficult interactions and effectively direct the flow of the conversation
Operate a multi-line phone system
Document all phone and radio transactions using a computer-aided dispatch (CAD) program
Attend all mandatory meetings and trainings
Perform other duties as assigned by management or the leadership team