Ambulance Medical Dispatcher - DAY SHIFT

Advantage Ambulance•Riverside, CA

1d•$20 - $22•Onsite

About The Position

Advantage Ambulance is a BLS and CCT ambulance provider headquartered in Riverside, California, known for its high quality of care and community commitment. They achieved elite status with the Commission on Accreditation of Ambulance Services (CAAS) in December 2016, a distinction held by only 1% of US ambulance organizations. This role offers an opportunity to work for a great employer while contributing to the company's positive community impact. The dispatching center is state-of-the-art, and the company offers coveted 12-hour shifts with more days off, a dynamic department with experienced and supportive leadership, and amenities designed to make the workplace supportive, fun, inviting, comfortable, and stocked with snacks and refreshments. Join a growing company that values its employees and offers exceptional work/life balance.

Requirements

Possession of an EMT, EMD, or ETC certification or the ability to attain one.
Availability to work 12-hour rotating shifts 0600-1800.
Proficiency with computer operations, word processing, email, and spreadsheet software programs.

Nice To Haves

One (1) year of direct customer service experience.
Previous work experience in a communications center or as an EMS dispatcher.
Previous work experience as an EMT, Paramedic, CNA, or LVN.
High school diploma or equivalent.

Responsibilities

Answer, evaluate, and triage all transport requests and deploy the most appropriate resources.
Provide exemplary customer service to callers.
Demonstrate exceptional customer service skills with both internal and external customers.
Strategically review, plan, and deploy resources.
Maintain a calm and professional demeanor.
Take direction, work independently, and as part of a group.
Promptly answer, evaluate, and prioritize incoming requests for service while communicating effectively with callers.
Ensure familiarity with company service areas and medical facilities.
Maintain working knowledge of service area geography, roadways, and traffic patterns.
Ensure compliance with all company and customer policies and procedures as they pertain to the coordination of patient transport.
Professionally control difficult interactions and effectively direct the flow of the conversation.
Operate a multi-line phone system.
Document all phone and radio transactions using a computer-aided dispatch (CAD) program.
Attend all mandatory meetings and trainings.
Perform other duties as assigned by management or the leadership team.