Call Center Dispatcher | Day Shift
Southern Tire Mart•Jurupa Valley, CA
•Onsite
About The Position
Southern Tire Mart is seeking a dedicated Call Center Dispatcher to join our team. This role involves managing inbound calls, providing information, coordinating dispatches, and ensuring excellent customer service. We offer flexible scheduling options and opportunities for career growth within a leading company in the commercial tire industry.
Requirements
- Must be at least 18 years of age.
- Must pass a pre-employment drug screen.
- High school diploma or GED required.
- Typing speed of at least 40 words per minute.
- Excellent verbal communication and customer service skills.
- Ability to multi-task and work in a high-paced environment.
- Basic computer skills; experience with call center or dispatch systems preferred.
Nice To Haves
- Experience with call center or dispatch systems
Responsibilities
- Answer inbound calls promptly and professionally.
- Provide accurate information on products, services, locations, and roadside assistance availability.
- Record customer requests and details accurately in the company’s system.
- Coordinate with service locations and dispatch teams to ensure timely response to customer needs.
- Maintain a courteous and professional demeanor in all customer interactions.
- Handle multiple inquiries simultaneously while maintaining attention to detail.
- Uphold company standards, policies, and procedures.
Benefits
- Great Pay
- 401(k) with Company Match
- Health Insurance
- Dental, Vision, and Life Insurance
- Paid Time Off
- Career Growth Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
