Rockford Overnight Dispatcher

Superior Air-Ground Ambulance•Rockford, OH

1d•Onsite

About The Position

Superior Ambulance Service, a leading independent emergency medical services provider in the Midwest, is seeking a Dispatcher for its Rockford location. Founded in 1959, Superior has grown to become the largest independent, locally owned, and operated emergency medical services provider in the Midwest, employing over 3,000 licensed EMTs, Paramedics, and Nurses. The company operates a fleet of over 800 ambulances across Illinois, Indiana, Ohio, Michigan, and Wisconsin, with more than 55 locations. Superior also offers Critical Care, helicopter, and fixed-wing emergency medical transportation. The dispatcher will be responsible for dispatching, overseeing and maintaining the status of transports, monitoring round-trip transports, providing appropriate ETAs, triaging ambulance responses, and supporting customer service representatives. All employees are expected to uphold the company's high values and reputation, demonstrating the company's philosophy of Timelines, Look Good, Customer Service, and Safety.

Requirements

Map reading skills
Problem solving skills
Multi-tasking ability
Effective communication skills
Ability to sit for long periods of time
Ability to listen to radio traffic/PTT
Ability to communicate over the phone
Ability to monitor and respond to all Logis chat messages
Ability to type
Ability to work under stressful conditions

Responsibilities

Be extremely knowledgeable in service area
Give appropriate ETA’s while accounting for type and level of response, traffic patterns, and weather conditions
Prioritize request for ambulance service
Monitoring Round Trip
Communicate issues to marketing, management, and customers as necessary
Assist EMT’s and Paramedics with directions as necessary
Maintain appropriate status of crews at all times
Delegate additional responsibilities to assistant as necessary
Assist in receiving and entering in request for transportation (phone and electronic portal)
Communicate patient diversions and keep all appropriate associated records
Maintain status records and give appropriate ETA’s for Critical Care Transport as necessary
Other duties as assigned