Dispatcher

Procare Ambulance of Maryland, Inc.•Middle River, MD

32d•$20 - $24•Onsite

About The Position

Procare’s Dispatcher will work out of the Communications Center with support from the communication specialists assigning patient transports to our clinical teams. Dispatchers will effectively manage CAD system to ensure our patients are transported in a safe and prudent manner with the appropriate level of care.

Requirements

Ability to effectively manage the CAD system to coordinate operations of our clinical teams.
Ability to interpret documents such as medical necessity forms and other medical documents, Medicare guidelines, rules and regulations, and an understanding of the various types of insurance.
Ability to write reports and other correspondence effectively
Ability to communicate effectively and professionally to customers, patients or employees.
Ability to perform basic math skills to include addition, subtraction, multiplication, and division
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Must maintain strict confidentiality regarding all information pertaining to company policies, pricing, contract terms, patient data, forms, manuals, charts, or any other sensitive or confidential information obtained while employed at Procare.
Ability to stand, walk, sit and stoop, kneel, or crouch.
Ability to occasionally lift and/or move up to 20 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.
Call patient’s insurance company to ascertain coverage for transport and any copay or other payment assigned to patient by insurance company. Collect payments up front via credit card.
Establish patient financial responsibility, if any, and gain acknowledgement of the same from the patient.
Obtain payment up front for all wheelchair van patients and uninsured patients who do not qualify for charity (including copay, if appropriate).
Set up transports with the Baltimore County MA vendor, as appropriate.
Understand different MA and Medicare insurance products, their application and ensure coverage by utilizing proper vendor.

Responsibilities

Answering Telephone calls and directing callers as appropriate
Using dispatch software to assign calls to clinical teams as required
Enter prescheduled calls
Communicate effectively any issues or concerns to Com Center Specialist
Ensure that all information is entered into the dispatch system
Employee may be required to collect paperwork or payments or run credit card payments
Make copies/scanning as requested
Correspond with crews with regard to level of care, call scheduling, call completion and any other issues that arise as directed by Com Center Specialist
Provide information to team as requested
Ensure high quality of customer service and professionalism with all clients and other callers
Take messages as they come in and give to appropriate person
Use Scheduling software
Attend meetings as requested by management
Work as a team player at all times working to always find a mutually beneficial resolutions to any issue
Assist other office staff members as required or requested
Must maintain strict confidentiality regarding all information pertaining to company policies, pricing, contract terms, patient data, forms, manuals, charts, or any other sensitive or confidential information obtained while employed at Procare. Due to the extremely sensitive nature of this position, this duty of strict confidentiality extends beyond the term of employment.
Predetermine Medical Necessity for ambulance transports, if appropriate.
Establish with patient that Procare is a separate entity and will invoice separately. While the ambulance service is part of the patient experience, it is not part of the hospital stay.
Confirm the insurance information and/or obtain accurate insurance information from the patient. Confirm that the patient is uninsured, if applicable. Access Insurance Verification system remotely to verify insurance eligibility.
Call to let nursing staff know when we are 20 minutes prior to arrival so that facility knows we are on the way and patient is ready.
Compliance with HIPAA