Administrative Assistant Jobs in Lakeland, TN

About The Position

Requirements

• High school diploma or equivalent.
• At least three years of work experience in a small business office environment.
• Knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Ability to use and learn multiple computer software programs, systems, and other office equipment.
• High attention to detail and accuracy, with excellent follow-up skills.
• Ability to establish and maintain effective internal and external work processes.
• Strong communication and grammatical skills, with the ability to proof work.

Nice To Haves

• Funeral industry experience.

Responsibilities

• Answer phones using appropriate phone etiquette, greet and interact with families, respond to inquiries, and direct them as appropriate.
• Use Microsoft Office, company software, email, social media, text, online portals, and live webinars; update the funeral home website as needed.
• Create and proof correspondence and other work.
• Monitor accounts and financial records related to receipt books, deposit policies, and receivables; close accounts when appropriate and complete product inventory.
• Ensure funeral service delivery items, including cremation permitting, death certificate filing, and other documentation, are completed professionally and promptly.
• Maintain a neat and presentable office area and office equipment; manage inventory and reorder office supplies as needed.
• Participate in weekly supervisor updates to share resources and ideas and meet goals.
• Complete monthly and quarterly financial and administrative processes.