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PCNA/Clinical Admin Assistant

University Hospitals•Chardon, OH

About The Position

Completes patient care activities and provides clerical support as delegated by the RN. May perform PCNA and/or administrative assistant duties during a shift as needed. Patient care duties may include activities of daily living, vital signs, intake and output, 12-lead ECGs, bladder scans, hygiene, and venipuncture where applicable. The role also supports chart audits, patient data collection and reporting, billing functions, maintaining patient records in written and/or electronic format, and ordering department supplies as directed by the nurse manager. The position facilitates communication and efficient unit operations and helps orient newly hired PCNAs and/or administrative assistants. In the administrative assistant role, provides clinical, reception, communication, and guest-relations support using verbal, electronic, and written methods.

Requirements

  • High school equivalent or GED.
  • Effective communication with people from varied socioeconomic backgrounds.
  • Ability to organize changing work assignments.
  • Flexibility.
  • Patient-focused approach.
  • Positive, self-motivated attitude and willingness to learn.
  • Ability to complete tasks with minimal supervision.
  • Ability to cope with stressful situations and adjust to varying workloads.
  • Basic computer skills.
  • Strong attention to detail.
  • Ability to communicate effectively in English, both written and verbal.
  • Basic Life Support (BLS) certification required within 90 days.

Nice To Haves

  • Prior clinical and/or administrative assistant experience.
  • Basic patient care skills.
  • Knowledge of medical terminology.
  • Exposure to patient care equipment specific to the assigned population, telephone, nurse call system, and pager.

Responsibilities

  • Perform basic patient care tasks as delegated by the RN and assist under the RN's direction with implementing the established plan of care.
  • Interact compassionately with patients, families, and peers.
  • Follow established evidence-based prevention guidelines to promote positive patient outcomes.
  • Provide a safe environment in patient rooms and on the unit.
  • Facilitate stocking and ordering supplies for patient care.
  • Assist with unit communication and facilitate unit operations.
  • Serve as a resource for onboarding and training new team members.
  • Conduct chart audits as directed by the nurse manager.
  • Assist with patient data collection and reporting.
  • Assist with billing functions as needed.
  • Maintain patient records in written and/or electronic format.
  • Perform other duties as assigned and comply with all policies and standards.
  • Safely and securely maintain protected health information in accordance with training, the UH Code of Conduct, and UH policies and procedures.

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