Family Case Management Group Admin and Case Associate - 2025925

World Relief • Chicago, IL

6d • Onsite

About The Position

World Relief seeks a Family Case Management Group Admin and Case Associate to support wellness groups and case management for clients with especially high medical needs in Chicago. The role aims to increase community connections, reduce social isolation, and provide case management to vulnerable refugees and immigrants, in coordination with World Relief staff, community organizations, and local churches. The position supports RHP group programming, including pre- and post-tests and attendance tracking, and provides case management to approximately 10 high-needs clients. Support may include help with medical appointments and, when possible, communicating with and training family members about available services and supports.

This is a limited-term position funded through a grant agreement until June 30, 2027, contingent upon a funding extension. The role requires a mature personal Christian faith and commitment to World Relief’s mission, vision, and values. The posted pay range is $21–$24 per hour. World Relief offers a competitive benefits package and employee discount program for full-time employees.

Requirements

• Mature and personal Christian faith.
• Commitment to the mission, vision, and values of World Relief.
• Desire to serve and empower the Church to impact vulnerable communities.
• Ability to affirm and/or acknowledge World Relief’s Core Beliefs, Statement of Faith, Christian Identity, and the National Association of Evangelicals’ For the Health of the Nation document.
• Valid driver’s license, access to a reliable vehicle, and ability to pass MVR standards.
• Bachelor’s degree in nursing, pre-medicine, social work, counseling, or a related field is desired, or at least one year working in an office environment.
• Ability to work occasional early mornings, evenings, or weekends as necessary.
• MS Office skills.

Nice To Haves

• Demonstrated compassion, patience, cross-cultural sensitivity, and strong mediation skills.
• Demonstrated teaching and coaching skills, with the ability to provide ongoing orientation to refugee participants.
• Highly self-motivated, with strong follow-through and ability to work independently.
• Adaptable and possessing crisis management skills.
• Ability to navigate the American health care system, including Medicaid and other insurance options.
• Strong organizational skills and ability to maintain detailed, accurate records.
• Case management experience with vulnerable populations.
• Fluency in Spanish, Burmese, Swahili, French, or Rohingya.
• Comfort working in a team environment.

Responsibilities

• Provide administrative support for RHP groups, including administering pre- and post-tests, tracking attendance, entering data accurately and on time, coordinating and providing transportation, preparing supplies, and coordinating with outside presenters.
• Provide strong assistance, under the direction of case managers, for approximately 10 high-needs clients.
• Help clients without Medicaid identify and access health care resources, including sliding-scale clinics and hospital financial assistance options.
• Research appropriate medical providers, schedule appointments, and consult with medical providers as needed.
• Train participants on prescription management, understanding medical paperwork, record keeping, and scheduling transportation to appointments.
• Assist participants in applying for disability benefits or age-related SSI and homemaker services as needed.
• Connect program participants to English as a Second Language classes.
• Refer refugees and immigrants to external mainstream services and follow up to ensure they accessed the services.
• Maintain thorough, timely, and confidential case file documentation in accordance with program and grant requirements.
• Support group activities that build community and increase social connection.
• Participate in department meetings, staff development opportunities, program trainings, community activities, and organizational events.
• Collaborate with World Relief staff, partner organizations, and local churches.
• Perform other duties as assigned.

Benefits

• Competitive benefits package for full-time employees.
• Employee discount program for full-time employees.
• Well-being program recognized with the Gold-level Cigna Healthy Workforce Designation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level