Family Case Management Case Associate - 2025926

World Relief • Chicago, IL

6d • Onsite

About The Position

World Relief seeks a Family Case Management Case Associate to support refugees and immigrants without Medicaid in accessing available healthcare and to support groups that enhance health knowledge and overall wellness. The role works to increase community connections, reduce social isolation, and connect especially vulnerable refugees and immigrants in Chicago to needed health care in coordination with World Relief staff, community organizations, and local churches. Duties include safely transporting clients to group enrichment activities and social outings, helping uninsured clients and clients without Medicaid navigate health care options and access care, maintaining accurate case files, and, when possible, communicating with family members about available services and supports.

This is a limited-term position funded through a grant agreement until 6/30/2027 and is contingent upon a funding extension. The position requires a mature personal Christian faith and commitment to World Relief’s mission, vision, and values. The posted pay range is $21–$24 per hour. World Relief offers a competitive benefits package and employee discount program for full-time employees.

Requirements

• Mature personal Christian faith.
• Commitment to the mission, vision, and values of World Relief.
• Desire to serve and empower the Church to impact vulnerable communities.
• Ability to affirm and/or acknowledge World Relief’s Core Beliefs, Statement of Faith, Christian Identity, and the National Association of Evangelicals’ For the Health of The Nation document.
• Valid driver’s license, access to a reliable vehicle, and ability to pass MVR standards.
• Ability to work occasional early mornings, evenings, or weekends as necessary.
• MS Office skills.
• Bachelor’s degree in nursing, pre-medicine, social work, counseling, or a related field is desired, or at least one year working in an office environment.

Nice To Haves

• Demonstrated compassion, patience, cross-cultural sensitivity, and strong mediation skills.
• Demonstrated teaching and coaching skills, with the ability to provide ongoing orientation to refugee participants.
• Highly self-motivated, with strong follow-through and ability to work independently.
• Adaptability and crisis management skills.
• Ability to navigate the American health care system, including Medicaid and other insurance options.
• Strong organizational skills and ability to maintain detailed, accurate records.
• Case management experience with vulnerable populations.
• Fluency in Spanish, Burmese, Swahili, French, Arabic, or Rohingya.
• Comfort working in a team environment.

Responsibilities

• Provide safe, reliable driving for group activities, outings, and events.
• Assist clients without Medicaid in identifying and accessing health care resources, including sliding-scale clinics and hospital financial assistance options.
• Provide case management, including researching appropriate medical providers, scheduling appointments, and consulting with medical providers as needed.
• Train participants on prescription management, understanding medical paperwork, record keeping, and arranging transportation to appointments.
• Assist participants in applying for disability benefits or age-related SSI and homemaker services as needed.
• Connect program participants to English as a Second Language classes.
• Determine appropriate referrals to Community Care Program units in Cook County and collaborate with assigned case managers.
• Refer refugees and immigrants to external mainstream services and follow up to ensure they were able to access the services.
• Maintain thorough, timely, and confidential case file documentation in accordance with program and grant requirements.
• Support group activities and local social outings that build community and increase social connection.
• Participate in department meetings, staff development opportunities, program trainings, community activities, and organizational events.
• Collaborate with World Relief staff, partner organizations, and local churches.
• Perform other duties as assigned.

Benefits

• Competitive benefits package for full-time employees.
• Employee discount program for full-time employees.
• Well-being program recognized with the Gold-level Cigna Healthy Workforce Designation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level