Family Case Management Group Admin and Case Associate - 2025925

World Relief • Chicago, IL

7d • $21 - $24

About The Position

World Relief seeks a Family Case Management Group Admin and Case Associate to support wellness groups and provide case management to refugees and immigrants with especially high medical needs in Chicago. The position aims to increase community connections, reduce social isolation, and support especially vulnerable clients in coordination with World Relief staff, community organizations, and local churches. The role assists with Refugee Health Promotion (RHP) group programming, including pre- and post-tests and attendance tracking, and provides case management to approximately 10 high-needs clients. Support may include medical appointment assistance and, when possible, communication with and training for family members about available services and supports.

This is a limited-term position funded through a grant agreement until June 30, 2027, and is contingent upon a funding extension. The position requires a mature personal Christian faith and commitment to World Relief's mission, vision, and values. Occasional early mornings, evenings, or weekends may be necessary.

Requirements

• Mature personal Christian faith.
• Commitment to the mission, vision, and values of World Relief.
• Desire to serve and empower the Church to impact vulnerable communities.
• Ability to affirm and/or acknowledge World Relief's Core Beliefs, Statement of Faith, Christian Identity, and the National Association of Evangelicals' For the Health of The Nation document.
• Valid driver's license, access to a reliable vehicle, and ability to pass MVR standards.
• A bachelor's degree in nursing, pre-medicine, social work, counseling, or a related field is desired, or at least one year of office-environment work experience.
• Ability to work occasional early mornings, evenings, or weekends as necessary.
• MS Office skills.

Nice To Haves

• Compassion, patience, cross-cultural sensitivity, and strong mediation skills.
• Teaching and coaching skills, including the ability to provide ongoing orientation to refugee participants.
• High motivation, strong follow-through, and ability to work independently.
• Adaptability and crisis-management skills.
• Ability to navigate the American health care system, including Medicaid and other insurance options.
• Strong organizational skills and ability to maintain detailed, accurate records.
• Case management experience with vulnerable populations.
• Fluency in Spanish, Burmese, Swahili, French, or Rohingya.
• Comfort working in a team environment.

Responsibilities

• Provide administrative support for RHP groups, including administering pre- and post-tests, tracking attendance, entering data accurately and on time, coordinating and providing transportation, preparing supplies, and coordinating with outside presenters.
• Assist case managers in supporting approximately 10 high-needs clients.
• Help clients without Medicaid identify and access health care resources, including sliding-scale clinics and hospital financial assistance options.
• Research appropriate medical providers, schedule appointments, and consult with medical providers as needed.
• Train participants in prescription management, understanding medical paperwork, record keeping, and arranging transportation to appointments.
• Assist participants with applications for disability benefits, age-related SSI, and homemaker services as needed.
• Connect program participants to English as a Second Language classes.
• Refer refugees and immigrants to external mainstream services and follow up to confirm they were able to access them.
• Maintain thorough, timely, and confidential case-file documentation in accordance with program and grant requirements.
• Support group activities that build community and increase social connection.
• Participate in department meetings, staff development opportunities, program trainings, community activities, and organizational events.
• Collaborate with World Relief staff, partner organizations, and local churches.
• Perform other duties as assigned.

Benefits

• Competitive benefits package for full-time employees.
• Employee discount program for full-time employees.
• Well-being program recognized with the Gold-level Cigna Healthy Workforce Designation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed