Family Case Management Case Associate - 2025926

World Relief • Chicago, IL

7d • $21 - $24

About The Position

World Relief seeks a Family Case Management Case Associate to support refugees and immigrants without Medicaid in accessing available health care and to support groups that enhance health knowledge and overall wellness. The role aims to increase community connections, reduce social isolation, and connect especially vulnerable refugees and immigrants in Chicago with needed health care, coordinating with World Relief staff, community organizations, and local churches. Duties include safely transporting clients to group enrichment activities and social outings, helping uninsured clients and those without Medicaid navigate health care options and access care, maintaining accurate case files, and, when possible, communicating with family members about available services and supports.

This is a limited-term position funded through a grant agreement until June 30, 2027, and is contingent upon a funding extension. The role requires a mature personal Christian faith and commitment to World Relief's mission, vision, and values.

Requirements

• Mature and personal Christian faith.
• Commitment to the mission, vision, and values of World Relief.
• Desire to serve and empower the Church to impact vulnerable communities.
• Ability to affirm and/or acknowledge World Relief's Core Beliefs, Statement of Faith, Christian Identity, and the National Association of Evangelicals' For the Health of The Nation document.
• Valid driver's license, access to a reliable vehicle, and ability to pass MVR standards.
• Ability to work occasional early mornings, evenings, or weekends as necessary.
• MS Office skills.
• A bachelor's degree in nursing, pre-medicine, social work, counseling, or a related field is desired, or at least one year of experience working in an office environment.

Nice To Haves

• Compassion, patience, cross-cultural sensitivity, and strong mediation skills.
• Teaching and coaching skills, including the ability to provide ongoing orientation to refugee participants.
• High self-motivation, strong follow-through, and ability to work independently.
• Adaptability and crisis management skills.
• Ability to navigate the American health care system, including Medicaid and other insurance options.
• Strong organizational skills and ability to maintain detailed, accurate records.
• Case management experience with vulnerable populations.
• Fluency in Spanish, Burmese, Swahili, French, Arabic, or Rohingya.
• Comfort working in a team environment.

Responsibilities

• Provide safe, reliable driving for group activities, outings, and events.
• Help clients without Medicaid identify and access health care resources, including sliding-scale clinics and hospital financial assistance options.
• Provide case management, including researching appropriate medical providers, scheduling appointments, and consulting with medical providers as needed.
• Train participants in prescription management, understanding medical paperwork, record keeping, and arranging transportation to appointments.
• Assist participants with applications for disability benefits or age-related SSI and homemaker services as needed.
• Connect program participants to English as a Second Language classes.
• Determine appropriate referrals to Community Care Program units in Cook County and collaborate with assigned case managers.
• Refer refugees and immigrants to external mainstream services and follow up to confirm they accessed the services.
• Maintain thorough, timely, and confidential case file documentation in accordance with program and grant requirements.
• Support group activities and local social outings that build community and increase social connection.
• Participate in department meetings, staff development, program trainings, community activities, and organizational events.
• Collaborate with World Relief staff, partner organizations, and local churches.
• Perform other duties as assigned.

Benefits

• Competitive benefits package for full-time employees.
• Employee discount program for full-time employees.
• Well-being program recognized with the Gold-level Cigna Healthy Workforce Designation.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed