Case Management Associate 1

Public Consulting Group•San Diego, CA

6d•Onsite

About The Position

Public Consulting Group LLC (PCG) is a public sector solutions implementation and operations improvement firm working with health, education, and human services agencies. The Human Services team supports state and municipal agencies serving children, adults, and families. The Case Management Associate 1 works with program participants to assess needs and barriers, develop and update plans, connect participants with supportive services and community resources, and monitor progress toward vocational and other stated outcomes. The role requires in-person, on-site case management and full-time work in the office in San Diego County, Monday through Friday, from 8 a.m. to 5 p.m. The position requires regular participant contact and documentation, coordination with county human services specialists, employment organizations, educational programs, and other agencies, and compliance with program procedures and performance metrics. PCG offers medical and dental care benefits, 401(k), PTO, parental leave, and bereavement leave. The stated compensation range is $22.50–$26.50.

Requirements

Two to four years of customer relationship management or case management experience.
Ability to work with participants and demonstrate active listening skills.
Professional empathy for participants and respect for cultural differences.
Ability to learn specialized databases and software systems.
Excellent customer relations techniques and verbal and communication skills.
Accuracy and attention to detail.
Ability to prioritize work and meet deadlines.
Ability to recognize and maintain the confidentiality of materials in the work setting.
Ability to establish and maintain professional relationships with federal, state, and county agencies and the general public.
Ability to partner with and motivate participants with physical and/or mental disabilities.
Ability to maintain a record-keeping and follow-up system.
Ability to work independently with minimal supervision and on multiple projects simultaneously.
Must reside in San Diego County.
Ability to work full-time in the office Monday through Friday, 8 a.m. to 5 p.m.

Nice To Haves

Associate’s or bachelor’s degree preferred.
A two-year degree combined with two years of sales/client accounts experience may be considered in lieu of a four-year degree.

Responsibilities

Design and develop participant plans, including assigning work activities and educational or training programs.
Assess participants’ barriers and skills.
Determine eligibility and need for supportive services, including child care, transportation, and ancillary services.
Create and update plans to manage participant progress toward goals.
Assist participants in developing vocational goals.
Monitor and record monthly client progress to ensure compliance with program regulations and attendance requirements for assigned work activities.
Notify the county’s human services specialist when participants do not comply with work activities.
Update client case files in systems in accordance with procedural requirements.
Maintain current knowledge of program procedures and implement them appropriately.
Maintain current knowledge of community resources, the labor market, and training resources.
Contact each client placed in employment monthly.
Complete required county paper documents and forms.
Communicate with employment organizations and educational programs where participants are placed.
Ensure performance metrics are met in achieving participants’ stated outcomes.
Perform case management duties with customers in person and on site.