Case Manager- Enhanced Case Management
About The Position
The Case Manager for the Enhanced Case Management Program is embedded within the Homeless Services Division teams and works with people experiencing homelessness who have medical, mental health, or substance use disorders. The position serves as the single point of contact for medically vulnerable participants with complex needs, providing personalized support to coordinate medical, behavioral, and social services. The role coordinates healthcare admissions and client placement, assesses eligibility for Enhanced Case Management services, develops and monitors care plans, facilitates appointments and referrals, advocates for clients, and maintains required documentation and communications with clients, shelter staff, providers, hospitals, and funders. Duties and responsibilities may change at any time with or without notice.
Requirements
- Bachelor’s degree in Social Work, Psychology, or a related field; or an associate degree in Social Services, Case Management, or a related field plus 2 years of related work experience; or 4 years of related work experience.
Responsibilities
- Coordinate with healthcare facilities on admission requests and conduct pre-admission meetings to support appropriate client placement.
- Evaluate client eligibility for Enhanced Case Management services, complete program assessments, and develop care plans with short- and long-term goals.
- Maintain understanding of chronic homelessness and related medical and behavioral health issues, including PTSD, TBI, substance use, and mental health concerns.
- Coordinate with County Behavioral Health Therapists and other providers on therapy referrals and coordinated care.
- Ensure timely follow-through on medical, mental health, and substance use appointments, providing transportation as needed.
- Advocate for clients by minimizing barriers to services and supporting client needs.
- Maintain confidentiality, follow program policies, and monitor compliance with goals and expectations.
- Engage daily with clients and shelter staff; communicate weekly with the RN and regularly with community partners and funders.
- Track progress on care plans, reassess needs, and adjust goals or strategies as appropriate.
- Complete logs, timesheets, reports, and client documents; maintain weekly statistical data and submit it to hospitals and CenCal.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
